452 Episodes

  1. How To Create Customer-Centric B2B Experiences

    Published: 9/22/2020

  2. 3 Ways Companies Can Stay Human During A Crisis

    Published: 9/15/2020

  3. How To Stay Innovative In A COVID-19 World

    Published: 9/8/2020

  4. How Workday Stays Customer-Centric During COVID-19

    Published: 9/1/2020

  5. Party City’s COVID-19 Pivot Brings In A New Era

    Published: 8/25/2020

  6. 3 Pillars Of Customer-Centric Healthcare

    Published: 8/18/2020

  7. How To Master Customer Experience Leadership

    Published: 8/11/2020

  8. The Secret To Creating A Great Virtual Event

    Published: 8/4/2020

  9. How To Use Data To Create Personalized And Scalable Experiences

    Published: 7/28/2020

  10. How To Overcome The Two Big Challenges SMBs Face As They Reopen

    Published: 7/21/2020

  11. Pinterest and the Future of Shoppable Content

    Published: 7/14/2020

  12. 3 Digital Improvements All Utility Companies Must Make

    Published: 7/6/2020

  13. Why Employee Mental Health Matters And What You Can Do About It

    Published: 6/29/2020

  14. How To Overcome The Biggest Mistake Women Make In Business

    Published: 6/23/2020

  15. How To Use Sales Funnels To Build Customer Experience With Russell Brunson

    Published: 6/15/2020

  16. How To Create Agile Customer-Centric Teams

    Published: 6/9/2020

  17. Human-First Customer Service is Broken: Here’s How to Fix It

    Published: 6/2/2020

  18. What COVID Teaches Us About Future-Proofing

    Published: 5/26/2020

  19. The Customer Of The Future Wants Connection And Progress

    Published: 5/19/2020

  20. Is COVID The Catalyst For Banking Digital Transformations?

    Published: 5/12/2020

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.