452 Episodes

  1. Former Apple CEO John Sculley On The Importance Of Customer Experience

    Published: 5/5/2020

  2. 5 Ways Nonprofits Can Use Data To Drive The Supporter Experience

    Published: 4/28/2020

  3. How Informatica Leverages The Powerful Combination of AI and Data

    Published: 4/21/2020

  4. How Personalization Made BarkBox A Must-Have Subscription Service

    Published: 4/14/2020

  5. Community During Coronavirus: How The Alcohol Industry Builds Connections

    Published: 4/8/2020

  6. 3 Pillars that Empower Executives to Thrive During Tough Times

    Published: 3/31/2020

  7. How Citi Uses Purpose-Driven Campaigns To Connect With Customers

    Published: 3/3/2020

  8. 5 Values That Drive Logitech’s Customer-Focused Culture

    Published: 2/25/2020

  9. H&R Block’s Evolved Experience Aims To Wow Its 20 Million Customers

    Published: 2/12/2020

  10. How Mamava Uses Design Thinking To Solve Customer Problems

    Published: 2/4/2020

  11. 3 Transformations at Serta Simmons With CMO Melanie Huet

    Published: 1/29/2020

  12. Reducing Friction, Your Best Advantage In Creating Compelling Customer Experiences

    Published: 1/21/2020

  13. Creating A Great Experience For Customers Of All Ages

    Published: 1/14/2020

  14. Nordstrom Revamps Customer Experience With New Supply Chain Strategy

    Published: 1/2/2020

  15. Using Experiential Retail To Create A Carefree Escape

    Published: 11/22/2019

  16. Building Thoughtful Customer Experiences At Slack

    Published: 11/12/2019

  17. From Chaos To Clarity: How A Knowledge-Rich Culture Boosts Customer Experience

    Published: 11/5/2019

  18. Lessons In Experiential Retail From The Pet Industry

    Published: 10/25/2019

  19. The State of Customer Experience In Australia

    Published: 10/18/2019

  20. How To Become A Professional Speaker With Jacob Morgan

    Published: 10/8/2019

14 / 23

Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.