452 Episodes

  1. Disrupting The Auto Industry Customer Experience With Carvana

    Published: 10/1/2019

  2. How A $1 Billion Dollar Company Keeps Customer Service As Its Focus

    Published: 9/26/2019

  3. Experience Design In Field Operations With AT&T President Jenifer Robertson

    Published: 9/17/2019

  4. Digital Transformation And The Future Of Ecommerce With Pitney Bowes CMO

    Published: 9/10/2019

  5. We Are Future Shapers: Enterprise Transformation At Honeywell

    Published: 9/5/2019

  6. Creating A Thriving Subscription Business With Fender Digital

    Published: 8/28/2019

  7. Driving Customer Experience At IBM With CMO Michelle Peluso

    Published: 8/20/2019

  8. The Future of Train Travel Is Here With Virgin Trains USA

    Published: 8/13/2019

  9. Customer Service Is Not A Cost Center And Other Lessons From FreshBooks

    Published: 8/6/2019

  10. Samsonite: A 110 Year Old Company With A Fresh Digital Approach

    Published: 7/30/2019

  11. Restoring Trust, Control, And Fairness In The Digital World

    Published: 7/23/2019

  12. Driving Innovation In Customer Experience With Josh Linkner

    Published: 7/17/2019

  13. Nordstrom's Digital Transformation With SVP Customer Experience Shea Jensen

    Published: 7/9/2019

  14. Growth IQ: The Ten Smart Decisions That The World's Most Successful Businesses Make

    Published: 6/28/2019

  15. Customer Experience Transformation at CiscoLive!

    Published: 6/13/2019

  16. Customer Experience Transformation at CiscoLive!

    Published: 6/13/2019

  17. Cisco's Customer Experience Transformation With Alvio Barrios

    Published: 6/4/2019

  18. Conversational AI At Capital One

    Published: 5/30/2019

  19. The Experience Economy Is Growing: A New Company Curates Luxury Travel Experiences

    Published: 5/22/2019

  20. Sprint's Digital Transformation with Chief Digital Officer Rob Roy

    Published: 5/14/2019

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.