452 Episodes

  1. When It Comes To Customer Engagement, Loyalty Matters At Citi

    Published: 5/1/2019

  2. Designing Empathy Into Customer Experience

    Published: 4/23/2019

  3. 5G Will Impact The Customer Experience: An Interview With Qualcomm's President

    Published: 4/17/2019

  4. Balancing Human And Technology Decisions In Digital Transformation

    Published: 4/3/2019

  5. Digital Transformation At The American Medical Association

    Published: 3/21/2019

  6. Customer Experience For Your Most Valuable Customers With Wharton's Peter Fader

    Published: 3/7/2019

  7. Behind The Scenes Of Comcast’s Digital Transformation

    Published: 2/13/2019

  8. The Consumerization Of Healthcare With One Medical's CMO Doug Sweeny

    Published: 1/31/2019

  9. Digital Transformation For B2B Customer Experiences

    Published: 1/7/2019

  10. Creating Personalized Retail Customer Experiences With RedThread

    Published: 11/19/2018

  11. Talk Triggers: The Complete Guide To Creating Customers With Word Of Mouth

    Published: 11/1/2018

  12. Marketing Age Positivity With Chico's CMO

    Published: 10/3/2018

  13. Nasdaq Grows Its Digital Brand With Explosive Social Media Content

    Published: 9/26/2018

  14. Leveraging Computer Vision For Customer Experience At Wayfair

    Published: 9/12/2018

  15. Topgolf Captures The Future Of Customer Experience

    Published: 8/27/2018

  16. Using AI For Customer Experience At Allstate

    Published: 8/7/2018

  17. Improving Digital Connections With Customers

    Published: 7/24/2018

  18. CX Is Today's Brand Battleground - Arm Yourself!

    Published: 7/17/2018

  19. Storytelling With The CMO Of Tourism Australia

    Published: 7/11/2018

  20. American Customer Satisfaction Index with Managing Director David VanAmburg

    Published: 7/5/2018

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.