452 Episodes

  1. Must-Have Career Tips From The Forbes Women Summit With Microsoft GM Lori Wright

    Published: 6/27/2018

  2. Customer Service Expert Jeanne Bliss Asks "Would You Do That To Your Mother?"

    Published: 6/20/2018

  3. Next Insurance: Reinventing Insurance For Small Business

    Published: 6/14/2018

  4. Getting Future Ready With Wunderman CMO Jamie Gutfreund

    Published: 5/30/2018

  5. Is Your Customer Experience GDPR Ready?

    Published: 5/24/2018

  6. The Future Of Customer Experience: People Plus Technology

    Published: 5/14/2018

  7. How Prudential Connects The Dots Of Every Customer Interaction

    Published: 5/8/2018

  8. The Critical Role Of Operations In Customer Experience

    Published: 5/1/2018

  9. How A Humble Culture And Self-Deprecating CEO Fuels This $130M Tire Company

    Published: 4/23/2018

  10. When Your Employees Are Your Customers With Liberty Mutual

    Published: 4/12/2018

  11. Customer Experience In The Insurance Claims Process

    Published: 4/2/2018

  12. Stronger and Smarter: A Look Back At Customer Experience With Zappos

    Published: 3/28/2018

  13. 7 Lessons Learned From Adobe’s New Customer Experience Index

    Published: 3/20/2018

  14. Improving Customer Experience With The Third Wave Of Enterprise Communications

    Published: 3/19/2018

  15. Building A Customer-Centered Culture At Capital One

    Published: 3/12/2018

  16. Fusion: How Integrating Brand and Culture Powers the World’s Greatest Companies

    Published: 3/6/2018

  17. How Having A Culture Of Connection Can Impact Your Customer Experience

    Published: 2/28/2018

  18. The Way Money Moves: How Our Relationship To Money Is Changing

    Published: 2/7/2018

  19. The Connected Customer With Samsung

    Published: 1/29/2018

  20. Podcast Mashup: Highlights From The 2017 Episodes

    Published: 1/22/2018

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.