452 Episodes

  1. Customer Experience And The Evolving Role Of The CMO

    Published: 2/14/2017

  2. The Sharing Economy’s Customer Experience Technology Innovation

    Published: 1/25/2017

  3. A Modern Customer Journey In Banking

    Published: 1/12/2017

  4. Customer Collaboration With Salesforce's Mike Rosenbaum

    Published: 1/3/2017

  5. How Self-Service Technology Is Changing The Landscape Of Contact Center Jobs

    Published: 12/27/2016

  6. What Is Transformational CX?

    Published: 12/20/2016

  7. Customer Experience In The B2B2C World

    Published: 12/12/2016

  8. The Connected Customer

    Published: 12/6/2016

  9. How People Analytics Improves Customer Experience with Dolf Berle, President & COO, Dave & Buster's

    Published: 11/29/2016

  10. Building Better Customer Experiences With The Cloud

    Published: 11/21/2016

  11. The CMO's Role In Building Customer Experiences

    Published: 11/16/2016

  12. Leading The Future Of Customer Experience With FedEx

    Published: 11/8/2016

  13. How Customer Experience Is Shaped By Artificial Intelligence

    Published: 11/3/2016

  14. Outside In: The Power Of Putting Customers At The Center Of Your Business

    Published: 10/11/2016

  15. Shaping Customer Experience The Human Way With Ace Hardware's CEO

    Published: 10/3/2016

  16. Draw Customer Experiences To Win With Dan Roam

    Published: 9/27/2016

  17. Variability Is Opportunity With Ebay’s Chief Data Officer

    Published: 9/20/2016

  18. Driving A Customer-Centric Marketing Strategy With Omni Hotels

    Published: 9/12/2016

  19. A Podcast With The Chief Customer Officer Claire Burns of MetLife

    Published: 9/6/2016

  20. Engaging The Multi-Channel Fan With The Dallas Mavericks

    Published: 8/29/2016

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.