452 Episodes

  1. What Makes Amazon's Customer Experience The Best?

    Published: 8/22/2016

  2. Collective Disruption: How Corporations & Startups Can Co-Create Transformative New Businesses with Michael Docherty

    Published: 8/14/2016

  3. Making Sense of Data Through Results-Proven Analytics With PopSugar

    Published: 8/8/2016

  4. The Math, The Magic and the Customer with Bain

    Published: 8/1/2016

  5. Are We Living In The Experience Economy

    Published: 7/25/2016

  6. The Uber of the Skies With Jeff Potter

    Published: 7/19/2016

  7. Disrupting Customer Acquisition With Stella & Dot's Jessica Herrin

    Published: 7/11/2016

  8. The Social Influence Of Customer Reviews

    Published: 7/5/2016

  9. Designing Smart Mobile Customer Experiences

    Published: 6/27/2016

  10. Marketing Technology Is Far Too Complicated: Here's What You Can Do About It

    Published: 6/21/2016

  11. The Job Of A Marketer Is To Make Markets: The Importance of Ideas with Ann Simonds, CMO, General Mills

    Published: 6/13/2016

  12. Building The End To End Customer Journey

    Published: 6/6/2016

  13. Being A Successful CMO Is About Asking The Right Questions

    Published: 5/31/2016

  14. What We Can Learn From Yahoo: How To Pivot With Your Customers

    Published: 5/23/2016

  15. Shaking Up Customer Engagement In Hospitality

    Published: 5/16/2016

  16. Making A Fan In The Moment Of Failure: Hearing Your Customers On Social Media

    Published: 5/10/2016

  17. Engaging Influencers With the CMO of TaylorMade-Adidas Golf Company

    Published: 5/2/2016

  18. Why This CEO Jumped On Board With Facebook's Chatbot

    Published: 4/26/2016

  19. Simplicity Is Everything: Customer Experience Done Well With Brand Expert Margaret Molloy

    Published: 4/18/2016

  20. How Big Companies Can Be The Disruptors Not The Disrupted

    Published: 4/11/2016

21 / 23

Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.