452 Episodes

  1. Want to invest in Customer Experience? Question the Downside of Failure

    Published: 3/19/2024

  2. Why Customer Satisfaction is Declining (and How to Fix It)

    Published: 3/12/2024

  3. From B2B to B2C Thinking: Elevating Client Experience with Surbhi Kaul at Juniper Networks

    Published: 3/5/2024

  4. Wharton Professor Stefano Puntoni Offers Insights on Generative AI and Customer Experience Use Cases

    Published: 2/27/2024

  5. The Future of the Automotive Industry: Insights from AutoCar Trucks' CXO

    Published: 2/20/2024

  6. The Power of the First 100 Days: Keeping Customers and Employees Happy

    Published: 2/13/2024

  7. Optimize Your Contact Center And Improve Customer Service With AI Technology

    Published: 2/6/2024

  8. The Future of Streaming: Roku's Role in Shaping Customer Experience

    Published: 1/30/2024

  9. Customer Experience Challenges, Trends, and Opportunities with Steven Van Belleghem

    Published: 1/23/2024

  10. Designing Customer Experiences With JPMorgan Chase's Chief Design Officer

    Published: 1/16/2024

  11. Phygital Retail At Canada Goose: The CMO On Blending Physical & Digital Customer Experience

    Published: 1/9/2024

  12. 2024 Contact Center Transformation With Former TikTok Exec

    Published: 1/2/2024

  13. The Role Of Retail With Martin Newman

    Published: 12/19/2023

  14. The Power of Proactive Analytics: Driving Smarter Customer Experiences

    Published: 12/12/2023

  15. Customer Loyalty in Fintech: Trish Wethman's Transformational Approach

    Published: 12/5/2023

  16. Unlocking the Power of Unreasonable Hospitality: Insights from Will Guidara

    Published: 11/28/2023

  17. Is Apple Product-Centric or Customer-Centric? A Conversation with Colin Shaw

    Published: 11/21/2023

  18. How To Build Trust In Customer Experience

    Published: 11/14/2023

  19. Moving Contact Centers From SLAs to Experience Level Agreements

    Published: 11/7/2023

  20. Make The Customer Experience Business Case With Storytelling

    Published: 10/31/2023

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.