452 Episodes

  1. The Future of The Contact Center’s Role in Customer Experience

    Published: 10/24/2023

  2. Crafting The Customer Experience For People Not Like You

    Published: 10/17/2023

  3. Leading with Vulnerability in the Contact Center

    Published: 10/10/2023

  4. Customer Experience Success Now And Later

    Published: 10/3/2023

  5. Eduardo Briceno’s Performance Paradox

    Published: 9/26/2023

  6. Tips To Coach Contact Center Agents From Warby Parker Exec

    Published: 9/19/2023

  7. The Evolution Of Fortune 500 Companies - The Experience Is The Product

    Published: 9/12/2023

  8. Forrester: A Look into Budgets, ROI, and Metrics Data to Improve Customer Experience

    Published: 9/5/2023

  9. Square: The Management and Leadership Strategy You Need to Modernize Your Contact Center

    Published: 8/29/2023

  10. Tanger Outlets: The Relevance of Shopping Outlets in a Modern Online Shopping Era

    Published: 8/22/2023

  11. Inspirato: Pioneering the Future in Luxury Customer Experience

    Published: 8/15/2023

  12. Customer-Focused Leadership Advice from United Airlines' Former CEO

    Published: 8/8/2023

  13. Customer Service is Marketing: How to Integrate Pre- and Post-Sale

    Published: 8/1/2023

  14. 8 Strategies to Create a Customer-Centric Culture

    Published: 7/25/2023

  15. The First 90 Days: How To Excel In A Customer Leadership Role

    Published: 7/18/2023

  16. Inside Choice Hotel’s Customer-Focused Data Strategy

    Published: 7/11/2023

  17. How a CEO Can Lead and Build a Customer-Obsessed Culture

    Published: 7/5/2023

  18. What’s Next for Car Buying? Insights from Cars.com CMO Jennifer Vianello

    Published: 6/28/2023

  19. How to Make Content a Cornerstone of Your Customer Experience Strategy

    Published: 6/20/2023

  20. Behind The Scenes Of JetBlue Travel's Contact Center Strategy

    Published: 6/13/2023

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.