452 Episodes

  1. Visa Global Head of Fraud Services Michael Jabbara Shares His Views on the Future of Cybersecurity

    Published: 1/17/2023

  2. The WAYS CX Framework

    Published: 1/10/2023

  3. What Southwest Airlines Could Have Done Better This Christmas

    Published: 1/3/2023

  4. How Saks' CMO Creates a Customer-Driven Approach to Digital

    Published: 12/20/2022

  5. Are We Witnessing The End Of The Streaming Wars?

    Published: 12/13/2022

  6. How To Use Both/And Thinking To Balance Long-Term Vision With Short-Term Customer Service

    Published: 12/6/2022

  7. Driverless Cars With A Customer Focus: Inside Cruise’s Growth

    Published: 11/29/2022

  8. 6 Ways To Show Customers You're Grateful This Holiday Season

    Published: 11/22/2022

  9. How Progressive’s Stock Has Soared Under CEO Tricia Griffith’s Customer-Centricity

    Published: 11/15/2022

  10. From Bean Bags To Billions: LoveSac's Innovative DTC Success

    Published: 11/8/2022

  11. Secrets Behind Discover’s Award-Winning Digital Experience

    Published: 11/1/2022

  12. More Innovation, Lower Costs: Inside FedEx's Customer Experience Strategy

    Published: 10/25/2022

  13. 3 CX Opportunities In The Future Of AI And Automation

    Published: 10/18/2022

  14. How Mint Mobile Bucks Industry Trends To Serve Customers

    Published: 10/11/2022

  15. How Bank Of America Provides Personalized Digital Service To 55 Million Clients

    Published: 10/4/2022

  16. Don't Just Transact With Customers, Advise Them

    Published: 9/27/2022

  17. 3 Tips For Customer-Focused Communication From Amy Porterfield

    Published: 9/20/2022

  18. How To Give Guests Everything They Need And Nothing They Don’t

    Published: 9/13/2022

  19. You're Only As Good As Your Ability To Solve Problems For Your Customers And Their Communities

    Published: 9/6/2022

  20. A Customer-Focused, Digital Approach To Dining From The Halal Guys

    Published: 8/30/2022

7 / 23

Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.