452 Episodes

  1. How the World’s Largest Beauty Brands Leverage Live Chat to Educate Customers

    Published: 6/6/2023

  2. Celebrating National Customer Review Day With Reputation

    Published: 5/30/2023

  3. The Case Against Quantitative Customer Experience Data

    Published: 5/23/2023

  4. Support Employees’ Mental Health with Tips from TOMS Chief Impact Officer Amy Smith

    Published: 5/16/2023

  5. Disrupt and Transform: IBM CMO/CCO Jonathan Adashek on How the Company Evolves

    Published: 5/9/2023

  6. A Results-Proven Approach To The ROI Of Customer Experience

    Published: 5/2/2023

  7. Feedback Matters: How To Add Customer Insights and Metrics to Your Leadership Strategy

    Published: 4/25/2023

  8. 4 Common Data Challenges and How to Overcome Them

    Published: 4/18/2023

  9. 3 Secrets to ButcherBox’s Customer Obsession From Chief Product & Experience Officer Lesley Mottla

    Published: 4/11/2023

  10. Morgan Stanley CMO Alice Milligan Shares How the Brand Balances Legacy and Innovation

    Published: 4/4/2023

  11. How Nationwide Makes Listening to Customer Feedback a Company-wide Priority

    Published: 3/26/2023

  12. Betterment's VP of CX On How To Create Customer-Focused Leadership

    Published: 3/21/2023

  13. Overcome Customer Indecision With Bestselling Sales Author Matthew Dixon

    Published: 3/14/2023

  14. Connecting with New and Changing Customers: Lessons from the Del Monte Foods CMO

    Published: 3/7/2023

  15. 6 Forces to Navigate the Changing Retail Industry

    Published: 2/28/2023

  16. What Gets Measured Gets Managed: CX Metrics Insights from Petco’s Chief Customer Officer

    Published: 2/21/2023

  17. Measuring The Success of Our Relationships (And Not Lying About It)

    Published: 2/14/2023

  18. Listen To Build-A-Bear’s CEO Talk About Her Customer Experience Strategy

    Published: 2/7/2023

  19. The Business Case for CX: How to Make it a Priority in Your Organization

    Published: 1/31/2023

  20. TrueCar's Approach to Digital Customer Journey Mapping

    Published: 1/24/2023

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.