452 Episodes

  1. The Chief People Officer Of The World's Largest Employer Links EX And CX

    Published: 8/23/2022

  2. Reinvigorating A 110-Year-Old Brand Through Customer Feedback

    Published: 8/16/2022

  3. Creating A Customer-Centric Utility Company

    Published: 8/9/2022

  4. Customer Experience is a Decision

    Published: 8/2/2022

  5. What’s Next For Return Logistics

    Published: 7/26/2022

  6. The Secret To Data-Driven Marketing

    Published: 7/19/2022

  7. AI Creates Super-Human Customer Service

    Published: 7/12/2022

  8. Transforming The B2B Buyer Journey

    Published: 7/5/2022

  9. How Leaders Can Build Relationships Through Transparency

    Published: 6/28/2022

  10. How‌ ‌To‌ ‌Build‌ ‌An‌ ‌ROI‌ ‌Model‌ ‌For‌ ‌CX‌

    Published: 6/21/2022

  11. How To Turn Customer Feedback Into Actionable Insights

    Published: 6/14/2022

  12. What's‌ ‌The‌ ‌Difference‌ ‌Between‌ ‌Customer‌ ‌Success‌ ‌And‌ ‌Customer‌ ‌Service?‌

    Published: 6/7/2022

  13. 3 Ways Bill Creelman Practices Customer-Centric Leadership

    Published: 5/31/2022

  14. How‌ ‌Skullcandy‌ ‌Creates‌ ‌A‌ ‌Customer-Focused‌ ‌Marketing‌ ‌Strategy‌

    Published: 5/24/2022

  15. Partnering With Customers For Digital Transformation

    Published: 5/17/2022

  16. 3 Ways To Achieve Personal Wealth And Financial Freedom

    Published: 5/10/2022

  17. Inside Lyft’s Customer-Focused Digital Transformation

    Published: 5/3/2022

  18. Earth Month: Conservation Efforts Now Help Future Generations

    Published: 4/26/2022

  19. How To Improve Utility Company CX

    Published: 4/19/2022

  20. How To Put CX At The Center Of Your Business

    Published: 4/12/2022

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Go behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business and in life - matters. Her weekly show explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Today’s customers have the luxury of choice. The answer is simple; choose customer experience and customers will choose you. Learn how to put a stake in the ground on customer experience by tuning into The Modern Customer Podcast each week with Blake Morgan.