The Operational Excellence Show

160 Episodes

1. Episode 38 - OpEx with Marianne Rutz - The Real Deal with Alexander de Groot - Procurement

   Published: 10/9/2020
2. Episode 37 - OpEx with Marianne Rutz - Working from Home at Sainsbury’s - with Karen Abass

   Published: 10/2/2020
3. Episode 36 - OpEx with Marianne Rutz - The 5 Customer Service Secrets that Make your Callcenter Stand Out!

   Published: 9/25/2020
4. Episode 35 - OpEx with Marianne Rutz - How to Show Empathy in Complaint Handling with Sarah Lawrence

   Published: 9/18/2020
5. OpEx with Marianne Rutz - Bonus Episode 1 - Black Friday is Coming - Is your Team Ready?

   Published: 9/15/2020
6. Episode 34 - OpEx with Marianne Rutz - Diversity and Inclusion - Ticking the Box is not Enough with Berthine Crèvecoeur West

   Published: 9/11/2020
7. Episode 33 - OpEx with Marianne Rutz - The Secret Sauce of a Boutique Contact Centre with John Devlin

   Published: 9/4/2020
8. Episode 32 - OpEx with Marianne Rutz - Operational Excellence Through the Lens of a Scottish Whisky Business - with Karen Somerville

   Published: 8/28/2020
9. Episode 31 - OpEx with Marianne Rutz - Finances Made Human with Andi Lonnen

   Published: 8/21/2020
10. Episode 30 - OpEx with Marianne Rutz - Operational Structure for Sustainable Success - with Alicia Butler Pierre

    Published: 8/14/2020
11. Episode 29 - OpEx with Marianne Rutz - Operational Excellence - the Call to Mastery

    Published: 8/7/2020
12. Episode 28 - OpEx with Marianne Rutz - How to Design and Produce an Operational Manual Fit for Purpose

    Published: 7/31/2020
13. Episode 27 - OpEx with Marianne Rutz - How to Put your Employee Survey Data to Work, with Teresa Robertson

    Published: 7/24/2020
14. Episode 26 - OpEx with Marianne Rutz - The Secrets of the Contact Center Specialist with Garry Gormley

    Published: 7/17/2020
15. Episode 25 - OpEx with Marianne Rutz - How to Use the LEAP Framework to Assess your Contact Centre’s Performance

    Published: 7/10/2020
16. Episode 24 - OpEx with Marianne Rutz - The Secrets of Employee-Engagement - with Dave D'Arcy

    Published: 7/3/2020
17. Episode 23 OpEx with Marianne Rutz - The 4 Pillars of an Effective Quality Framework in the Multilingual Contact Center Setting - with Helen Beaumont Manahan

    Published: 6/26/2020
18. Episode 22 OpEx with Marianne Rutz - Mystery Shopping…. Guess what you Find Out with Marcus von Kloeden

    Published: 6/19/2020
19. Episode 21 - The Contact Centre Enthusiast - with Martin Teasdale


    Published: 6/12/2020
20. Episode 20 - Talking the Mental Health Truth - with BJ Kennedy


    Published: 6/5/2020