The Operational Excellence Show
A podcast by Leading Business Consultant Marianne Rutz
Categories:
160 Episodes
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Episode 38 - OpEx with Marianne Rutz - The Real Deal with Alexander de Groot - Procurement
Published: 10/9/2020 -
Episode 37 - OpEx with Marianne Rutz - Working from Home at Sainsbury’s - with Karen Abass
Published: 10/2/2020 -
Episode 36 - OpEx with Marianne Rutz - The 5 Customer Service Secrets that Make your Callcenter Stand Out!
Published: 9/25/2020 -
Episode 35 - OpEx with Marianne Rutz - How to Show Empathy in Complaint Handling with Sarah Lawrence
Published: 9/18/2020 -
OpEx with Marianne Rutz - Bonus Episode 1 - Black Friday is Coming - Is your Team Ready?
Published: 9/15/2020 -
Episode 34 - OpEx with Marianne Rutz - Diversity and Inclusion - Ticking the Box is not Enough with Berthine Crèvecoeur West
Published: 9/11/2020 -
Episode 33 - OpEx with Marianne Rutz - The Secret Sauce of a Boutique Contact Centre with John Devlin
Published: 9/4/2020 -
Episode 32 - OpEx with Marianne Rutz - Operational Excellence Through the Lens of a Scottish Whisky Business - with Karen Somerville
Published: 8/28/2020 -
Episode 31 - OpEx with Marianne Rutz - Finances Made Human with Andi Lonnen
Published: 8/21/2020 -
Episode 30 - OpEx with Marianne Rutz - Operational Structure for Sustainable Success - with Alicia Butler Pierre
Published: 8/14/2020 -
Episode 29 - OpEx with Marianne Rutz - Operational Excellence - the Call to Mastery
Published: 8/7/2020 -
Episode 28 - OpEx with Marianne Rutz - How to Design and Produce an Operational Manual Fit for Purpose
Published: 7/31/2020 -
Episode 27 - OpEx with Marianne Rutz - How to Put your Employee Survey Data to Work, with Teresa Robertson
Published: 7/24/2020 -
Episode 26 - OpEx with Marianne Rutz - The Secrets of the Contact Center Specialist with Garry Gormley
Published: 7/17/2020 -
Episode 25 - OpEx with Marianne Rutz - How to Use the LEAP Framework to Assess your Contact Centre’s Performance
Published: 7/10/2020 -
Episode 24 - OpEx with Marianne Rutz - The Secrets of Employee-Engagement - with Dave D'Arcy
Published: 7/3/2020 -
Episode 23 OpEx with Marianne Rutz - The 4 Pillars of an Effective Quality Framework in the Multilingual Contact Center Setting - with Helen Beaumont Manahan
Published: 6/26/2020 -
Episode 22 OpEx with Marianne Rutz - Mystery Shopping…. Guess what you Find Out with Marcus von Kloeden
Published: 6/19/2020 -
Episode 21 - The Contact Centre Enthusiast - with Martin Teasdale
Published: 6/12/2020 -
Episode 20 - Talking the Mental Health Truth - with BJ Kennedy
Published: 6/5/2020
Join Marianne Rutz and world-renowned leaders in the contact centre industry for the Operational Excellence Show. Dig deep into the industries hot topics and gain valuable advice, insights and wisdom.