The Operational Excellence Show
A podcast by Leading Business Consultant Marianne Rutz
Categories:
160 Episodes
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Episode 19 - Clash of the Forces - Contact Center Manager vs Customer Experience Manager with Daniel Ord
Published: 5/29/2020 -
Episode 18 - Playing to Win vs Playing to Avoid Losing with Sandra Green
Published: 5/22/2020 -
Episode 17 - 3 Powerful Tips How to Communicate with Your Team in Difficult Times
Published: 5/15/2020 -
Episode 16 - How to Use LinkedIn to Enhance your Career Opportunities - With Shelley Hutchinson
Published: 5/8/2020 -
Episode 15 - The Joys and Challenges in Recruitment - with Jo Griffiths
Published: 5/1/2020 -
Episode 14 - Customer Experience - Wisdom from an Authority in the Field - with Morris Pentel
Published: 4/24/2020 -
Episode 13 - Dealing with Adversity - How I Cope with Covid-19
Published: 4/24/2020 -
Episode 12 - How Signify Set Up a Truly Global Customer Service Model - with Bart-Hendrik Huisman
Published: 4/17/2020 -
Episode 11 - How Executive Coaching Helped Me to Drive and Grow in my Contact Center Roles
Published: 4/10/2020 -
Episode 10 - Seven Steps How to Pivot your Corporate Life
Published: 4/3/2020 -
Episode 9 - HSPs in the Contact Center World with Willow McIntosh
Published: 3/27/2020 -
Episode 8 - How to Help Your Team Member to Be Successful in their Career!
Published: 3/20/2020 -
Episode 7 - Insights into the Life of a Global Project Manager - with Joy Bains
Published: 3/13/2020 -
Episode 6 - How to Set yourself up for a Successful Day in the Office
Published: 3/6/2020 -
Episode 5 - The Chicken and the Egg - What’s First, Operational Excellence or Customer Experience?
Published: 2/28/2020 -
Episode 4 - The C-word in the Contact Center World - I didn’t know you were so ill…
Published: 2/21/2020 -
Episode 3 - The C-word in the Contact Center - Going through a Cancer Trauma and it’s Impact
Published: 2/13/2020 -
Episode 2 - 20 Years of Contact Centers - has the industry really changed?
Published: 2/12/2020 -
Episode 1 - How to Create a Successful and Exciting Contact Center Career
Published: 2/12/2020 -
The Operational Excellence Show Podcast Trailer
Published: 2/12/2020
Join Marianne Rutz and world-renowned leaders in the contact centre industry for the Operational Excellence Show. Dig deep into the industries hot topics and gain valuable advice, insights and wisdom.