The Operational Excellence Show

160 Episodes

1. Episode 19 - Clash of the Forces - Contact Center Manager vs Customer Experience Manager with Daniel Ord

   Published: 5/29/2020
2. Episode 18 - Playing to Win vs Playing to Avoid Losing with Sandra Green

   Published: 5/22/2020
3. Episode 17 - 3 Powerful Tips How to Communicate with Your Team in Difficult Times

   Published: 5/15/2020
4. Episode 16 - How to Use LinkedIn to Enhance your Career Opportunities - With Shelley Hutchinson

   Published: 5/8/2020
5. Episode 15 - The Joys and Challenges in Recruitment - with Jo Griffiths

   Published: 5/1/2020
6. Episode 14 - Customer Experience - Wisdom from an Authority in the Field - with Morris Pentel

   Published: 4/24/2020
7. Episode 13 - Dealing with Adversity - How I Cope with Covid-19

   Published: 4/24/2020
8. Episode 12 - How Signify Set Up a Truly Global Customer Service Model - with Bart-Hendrik Huisman

   Published: 4/17/2020
9. Episode 11 - How Executive Coaching Helped Me to Drive and Grow in my Contact Center Roles

   Published: 4/10/2020
10. Episode 10 - Seven Steps How to Pivot your Corporate Life

    Published: 4/3/2020
11. Episode 9 - HSPs in the Contact Center World with Willow McIntosh

    Published: 3/27/2020
12. Episode 8 - How to Help Your Team Member to Be Successful in their Career!

    Published: 3/20/2020
13. Episode 7 - Insights into the Life of a Global Project Manager - with Joy Bains


    Published: 3/13/2020
14. Episode 6 - How to Set yourself up for a Successful Day in the Office

    Published: 3/6/2020
15. Episode 5 - The Chicken and the Egg - What’s First, Operational Excellence or Customer Experience?

    Published: 2/28/2020
16. Episode 4 - The C-word in the Contact Center World - I didn’t know you were so ill…

    Published: 2/21/2020
17. Episode 3 - The C-word in the Contact Center - Going through a Cancer Trauma and it’s Impact

    Published: 2/13/2020
18. Episode 2 - 20 Years of Contact Centers - has the industry really changed?

    Published: 2/12/2020
19. Episode 1 - How to Create a Successful and Exciting Contact Center Career

    Published: 2/12/2020
20. The Operational Excellence Show Podcast Trailer

    Published: 2/12/2020