38 Episodes

  1. Transforming Customer Feedback: 15x more insights to drive better adoption and retention.

    Published: 4/11/2025

  2. Scaling Customer Success With Gemma Cipriani-Espineira, RVP of Customer Success for Twilio

    Published: 3/13/2025

  3. How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 3)

    Published: 1/23/2025

  4. How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 2)

    Published: 1/16/2025

  5. How AI is Transforming CS with Elias Torres, CTO Founder of Drift & Agency (Part 1)

    Published: 1/9/2025

  6. 6x Engagement, 29% Faster Deals: The Art of Strategic Gifting with Kris Rudeegraap (founder of Sendoso)

    Published: 12/19/2024

  7. Building Teams That Drive $50M Pipelines and 93% Retention

    Published: 11/21/2024

  8. 10x Your Customer Success Team Using The CRM + AI with Kirsten DiChiappari, VP of CS at VCom Solutions

    Published: 10/31/2024

  9. Information Clutter is Harming your Customer Success Strategy

    Published: 9/10/2024

  10. Boost CX Personalisation by 225% using HubSppot, with Paul Weston GM of Product

    Published: 8/22/2024

  11. Reduce Churn by 95% Within Six Months with Elad Donsky, CEO of Mayple

    Published: 7/11/2024

  12. CS MasterClass [Bonus Episode]: Mastering a Revenue Generating CSM Role

    Published: 7/9/2024

  13. CS MasterClass #5: Creating a Revenue Generating Customer Success Team

    Published: 6/25/2024

  14. CS MasterClass #4: How To Communicate The Value You Deliver

    Published: 6/18/2024

  15. CS MasterClass #3: Proactively Monitor Risk and Growth Signs

    Published: 6/11/2024

  16. CS MasterClass #2: Delivering Measurable Value to Customers

    Published: 6/4/2024

  17. CS MasterClass #1: Defining and Measuring Customer Value

    Published: 5/28/2024

  18. Season 3: Customer Success MasterClass (Teaser)

    Published: 5/21/2024

  19. Where Product Management and Customer Success Meet with the founders of Women of CS

    Published: 11/28/2023

  20. Automate Your Enterprise Business Reviews

    Published: 10/26/2023

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In this podcast, we help you build and scale your SaaS business using customer-led growth strategies. Here you're going to learn how to transform Customer Success into the second growth engine of your business. We talk to the experts and the do-leaders. And they share their secrets to help you unlock the next level of performance of your Customer Success team while focusing on the most important aspect of CS: delivering customer outcomes.