WTF! Walk The Floors Podcast- All Things Hospitality Training
A podcast by Michele Kline and Stephanie Leger
158 Episodes
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A look at Hospitality through Kevin Carey's eyes
Published: 7/25/2024 -
Summer Disruptors in the Hospitality Industry (summer special)
Published: 7/18/2024 -
Contactless Technology, the hero in Hospitality summer months
Published: 7/11/2024 -
Fourth of July in Hospitality
Published: 7/4/2024 -
Wellness Tourism (Summer Special)
Published: 6/27/2024 -
Sustainable Practices in Hospitality (Summer Special)
Published: 6/20/2024 -
Celebrating Father's Day in Hospitality
Published: 6/13/2024 -
Employee Benefits the Hospitality Way (with Hector Cervantes)
Published: 6/6/2024 -
Bridging the Gap Between Standards & Improvement (Part II)
Published: 5/30/2024 -
Bridging the Gap Between Standards Audits & Improvement (Part I)
Published: 5/23/2024 -
Hospitality Service Culture (with David Salcfas)
Published: 5/16/2024 -
Motherhood in Hospitality - Mother's Day Special
Published: 5/16/2024 -
Check it before you wreck it (Hotel Inspection)
Published: 5/2/2024 -
When a Restaurant Experience Turns Bad (Part II)
Published: 4/25/2024 -
Training Back of the House Team Members in Customer Service
Published: 4/18/2024 -
When a Restaurant Experience Turns Bad
Published: 4/11/2024 -
Marketing in Hospitality (with Susan Barry at Hive Marketing)
Published: 4/4/2024 -
Train Back of the House Team Member on Hospitality Customer Service
Published: 3/28/2024 -
Hospitality Inspection Secrets: Deep Dive Back of House
Published: 3/21/2024 -
Rating Hospitality Digital Worthiness (with Khaled Koubaa at At Worthy)
Published: 3/14/2024
Hospitality Industry Leaders, Stephanie Leger & Michele Kline, tackle the challenges of management who sit behind a desk and miss out on opportunities. Stephanie & Michele are experts in service quality assurance & training facilitation. They have been enhancing service, inspiring leaders and employees, in the hospitality industry for 20+ years. They are absolute change agents and their processes stick! WTF! Walk The Floors is a safe space where hoteliers can share stories of “mouth-opening” moments they have experienced throughout their careers and openly talk about it. We are committed to NEVER revealing the name of a property or employee, nor putting a brand at risk. WTF was born out of Stephanie’s & Michèle’s passion for high-quality service, a solid brand representation and training made fun! We believe that even though the hospitality industry can be extremely demanding, there is a ton of fun in it and they want to bring some of that to you. And why not, at the same time, point out some of those areas where opportunities are missed and service can be enhanced. Follow their episodes as they embark on weekly training journeys while utilizing real-life experiences while they set the stage. Hosted on Acast. See acast.com/privacy for more information.
