Crack the Customer Code

509 Episodes

1. 205: Colin Shaw, The Intuitive Customer

   Published: 3/27/2017
2. 204: (Tip) Customer Service Leadership

   Published: 3/23/2017
3. 203: (Tip) B2B vs. B2C Customer Experience

   Published: 3/21/2017
4. 202: Customer Service Tech

   Published: 3/20/2017
5. 201: (Tip) User Experience vs. Customer Experience

   Published: 3/16/2017
6. 200: Our Special 200th Episode

   Published: 3/14/2017
7. 199: Graeme Newell, For Purpose Corporations

   Published: 3/13/2017
8. 198: (Tip) No Cost Ways to Please Unhappy Customers

   Published: 3/9/2017
9. 197: (Tip) Using Customer Personas

   Published: 3/7/2017
10. 196: Innovating with Customers

    Published: 3/6/2017
11. 195: (Tip) Building a CX Team

    Published: 3/2/2017
12. 194: (Tip) Taking Negative Interactions Personally

    Published: 2/28/2017
13. 193: Amy Downs, Customer Success

    Published: 2/27/2017
14. 192: (Tip) Internal Customer Service

    Published: 2/23/2017
15. 191: (Tip) Outsourcing Customer Service

    Published: 2/21/2017
16. 190: Social Media with Colleagues

    Published: 2/20/2017
17. 189: (Tip) Understanding Your Competitor's Customer Experience

    Published: 2/16/2017
18. 188: (Tip) Show Your Customers The Love

    Published: 2/14/2017
19. 187: Jacqueline Jasionowski, Improving Customer Experience

    Published: 2/13/2017
20. 186: Bobby Albert, Creating Culture

    Published: 2/11/2017