Crack the Customer Code

509 Episodes

1. 045: The Customer Effort Score

   Published: 8/31/2015
2. 044: Lee Caraher, Author of Millennials & Management

   Published: 8/27/2015
3. 043: When Is it Okay to Hack Customer Behavior?

   Published: 8/24/2015
4. 042: John Murphy on Emotional Intelligence

   Published: 8/20/2015
5. 041: Does "Surprise and Delight" Work to Retain Customers?

   Published: 8/17/2015
6. 040: Robert Rose and The New Era of Marketing

   Published: 8/13/2015
7. 039: Does Employee Empowerment Work?

   Published: 8/10/2015
8. 038: Bob Burg, Author of The Go-Giver

   Published: 8/6/2015
9. BONUS: What's Next for this Podcast?

   Published: 8/3/2015
10. 037: Experiences Rule, Reebok’s Ben Blakesley, and Fraudsters

    Published: 7/30/2015
11. 036: Goodsnitch, Jennifer Maldonado, and Customer Experience Gaps

    Published: 7/23/2015
12. 035: Keurig, Ramon DeLeon, & Disney Cruise Line

    Published: 7/16/2015
13. 034: CX Automation, Ebay’s Raj Sivasubramanian, & Virgin Hotels

    Published: 7/9/2015
14. 33: Global Markets & Erin Wallace from John Deere

    Published: 7/2/2015
15. 032: Cable Customer Service and Luis Serpa

    Published: 6/25/2015
16. Episode 031: Customer Experience Managers, Jeanne Bliss, and Netflix

    Published: 6/18/2015
17. Episode 030: Convenience, AT&T’s Diane Magers, and Department Stores

    Published: 6/11/2015
18. Episode 029: Insights from Top Customer Experience Pros

    Published: 6/4/2015
19. Episode 028: Holacracy, Arizona Diamondbacks CEO Derrick Hall, and Fine Print

    Published: 5/28/2015
20. Episode 027: Customer Experience Fragmentation, Ann Handley, and #1 Cochran Automotive

    Published: 5/21/2015