Crack the Customer Code

509 Episodes

1. Episode 026: Uber and Chicago Cabbie

   Published: 5/14/2015
2. Episode 025: Customer Journey Maps, Justin Zacks, and Amazon 2-Hour Delivery

   Published: 5/7/2015
3. Episode 024: Be Your Customer’s Hero – The Interview

   Published: 4/29/2015
4. Episode 023: Creating Community, Mark Schaefer, and Keurig K-Cups

   Published: 4/23/2015
5. Episode 022: Falling CX Scores, TripIt’s Amy Jackson, and Interactive Van Gogh

   Published: 4/16/2015
6. Episode 021: PR Customer Experience, Shonali Burke, and The Walking Dead

   Published: 4/9/2015
7. Episode 020: Social Selling, Tom Martin, and Tinder

   Published: 4/2/2015
8. Episode 019: Writing for Machines, Andy Crestodina, and Personalized Robots

   Published: 3/26/2015
9. Special Episode: Next Generation Customer Experience Conference

   Published: 3/23/2015
10. Episode 18: Brand Personas, Rod Brooks, and Small Moments

    Published: 3/19/2015
11. Episode 017: Customer Feedback, Mohamed Latib, and Progressive Insurance

    Published: 3/12/2015
12. Special Episode: SXSW Interactive Predictions

    Published: 3/10/2015
13. Episode 016: Digital Deniers, Blagica Bottigliero, and Discontinuing Products

    Published: 3/5/2015
14. Episode 015: Bad Customer Service, Matt Ward, and Maximizing Shareholder Value

    Published: 2/26/2015
15. Episode 014: Handling Pressure, Jeff Toister, and The Customer as Hero

    Published: 2/19/2015
16. Episode 012: Millennial Consumers, Anna Bell, and NFL Customer Experience

    Published: 2/15/2015
17. Episode 013: Cognitive Dissonance, Mike Wittenstein, and Meet Me at Starbucks

    Published: 2/12/2015
18. Episode 011: Customer Service Greatness, Mafia Hairdresser, and Not Tipping

    Published: 1/29/2015
19. Episode 010: Customer Experience Titles, Ingrid Lindberg, and Steamboat Springs

    Published: 1/22/2015
20. Episode 009: Paper Bag Quotations, Rachel Happe, and Abusing Olive Garden

    Published: 1/15/2015