Crack the Customer Code

509 Episodes

1. 444: Season Intro

   Published: 2/1/2021
2. 443: Bourbon Summit

   Published: 10/27/2020
3. 442: Terrible Customer Communication

   Published: 10/20/2020
4. 441: James Dodkins, Rockstar CX

   Published: 10/13/2020
5. 440: When Employees Want to Keep Working at Home

   Published: 10/6/2020
6. 439: Clare Muscutt, Empowering Women in CX

   Published: 9/29/2020
7. 438: Stay Focused

   Published: 9/22/2020
8. 437: John Garrett, What's Your And?

   Published: 9/15/2020
9. 436: Supporting Your Retail Employees in an Angry World

   Published: 9/8/2020
10. 435: Eric Prugh, Self Service Customer Experience

    Published: 9/1/2020
11. 434: CX in Stay-At-Home Scenarios (AR/AI)

    Published: 8/25/2020
12. 433: Neal Schaffer, The Age of Influence

    Published: 8/18/2020
13. 432: Cross-functional Leadership for CX Success

    Published: 8/11/2020
14. 431: Alain Hunkins, Cracking the Leadership Code

    Published: 8/4/2020
15. 430: Are Consumer Behavior Patterns Permanently Changed Because of COVID?

    Published: 7/28/2020
16. 429: Stephanie Thum, Inclusive CX

    Published: 7/21/2020
17. 428: Are COVID Surcharges Good or Bad CX?

    Published: 7/14/2020
18. 427: Michel Falcon, Post-Pandemic Restaurant Experience

    Published: 7/7/2020
19. 426: The New Normal for B2B

    Published: 6/30/2020
20. 425: Donna Cutting, Rolling Out the Red Carpet for Customers

    Published: 6/23/2020