Crack the Customer Code

509 Episodes

1. 424: 5 New Considerations for the Remote Work Era

   Published: 6/16/2020
2. 423: David Priemer, The Sales Experience

   Published: 6/9/2020
3. 422: Lessons from a Joint Virtual Keynote

   Published: 6/2/2020
4. 421: Michel Feaster, Journey-Centered Experiences

   Published: 5/26/2020
5. 420: Focus on Fundamentals

   Published: 5/19/2020
6. 419: Dan Reese, Community and CX

   Published: 5/12/2020
7. 418: Do We All Need New Journey Maps?

   Published: 5/5/2020
8. 417: Bernadette Smith, Inclusive CX

   Published: 4/28/2020
9. 416: Measure For Insights, Not Just Metrics

   Published: 4/21/2020
10. Bonus Episode: Ryan Lester, Digital Transformation for Today

    Published: 4/16/2020
11. 415: Stephen Shapiro, Invisible Solutions

    Published: 4/14/2020
12. 414: Be Your Customer's Hero

    Published: 4/7/2020
13. 413: Shep Hyken, The Cult of the Customer Revisited

    Published: 3/31/2020
14. 412: Short Term Urgency with Long-Term Goals

    Published: 3/24/2020
15. 411: Stacy Sherman, Being Customer Centric

    Published: 3/17/2020
16. 410: Is Technology Forcing Customer Service Teams to Do Sales?

    Published: 3/10/2020
17. 409: Micah Solomon, Customer-First Approach

    Published: 3/3/2020
18. 408: What Support Channels Customers REALLY Want

    Published: 2/25/2020
19. 407: Joe Pine, The Experience Economy Revisited

    Published: 2/18/2020
20. 406: Delta Airlines and the Stakeholder Debate

    Published: 2/11/2020