CSM Practice - The Customer Success Podcast

127 Episodes

1. Future of Customer Success: CEO Perspective on Metrics and Investments

   Published: 11/1/2024
2. Boosting CSM Efficiency Through Centralized Data Management

   Published: 10/25/2024
3. Increase Renewal Probability by 30% with Customer Health Scores!

   Published: 10/18/2024
4. Reduce Churn by 15% with This Simple Approach!

   Published: 10/11/2024
5. Transforming Careers From Zero Experience to Successful CSM

   Published: 10/4/2024
6. Tips and Tricks for Reducing Customer Churn

   Published: 9/27/2024
7. IMPROVE Customer Surveys and INCREASE Survey Response Rates

   Published: 9/20/2024
8. How Alex Turkovic Built a Digital Customer Success Team

   Published: 9/13/2024
9. Scaling CS: Boost Your Net Retention Rate from 100% to 120%

   Published: 9/6/2024
10. How to Become a Value-Driven CSM

    Published: 8/31/2024
11. Why You Need to Implement a Customer Champion Program!!

    Published: 8/23/2024
12. Achieving 120% NRR with the OGSMT Framework

    Published: 8/16/2024
13. Elevating Net Retention Rate with Capability Adoption Scores

    Published: 8/9/2024
14. Strategic Insights into the CSM Pooled Model

    Published: 8/2/2024
15. TAM vs CSM: Navigating Customer Success Roles

    Published: 7/26/2024
16. Should we merge CS and Support roles?

    Published: 7/19/2024
17. Why the KORE Score Framework will Retire the Net Promoter Score

    Published: 7/12/2024
18. Monetizing Customer Success - A Masterclass in CS Revenue Generation

    Published: 7/5/2024
19. Take Your CS Operations Team to the Next Level

    Published: 6/28/2024
20. If You Don't Have a Customer Advisory Board Yet...Listen to this!

    Published: 6/21/2024