Customer Support Leaders
A podcast by Charlotte Ward
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Categories:
341 Episodes
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From The Archives: 23: Moving from Doing to Leading the Work with Matt Dale
Published: 9/16/2022 -
From The Archives: 17: Transitioning to Leadership - Personal Perspectives with Natalie Ruhl
Published: 9/9/2022 -
From The Archives: 11: Awkward Conversations with Hilary Dudek.
Published: 9/2/2022 -
247: Fireside with Austin Emser
Published: 8/26/2022 -
From The Archives: 5: Empathy with Ash Rhodes
Published: 8/19/2022 -
From The Archives: 220: Building a Team from Scratch with Matt Dale
Published: 8/12/2022 -
From The Archives: 216: Building a Team from Scratch with Ashley Sachs
Published: 8/5/2022 -
From The Archives: 213: Knowledge Management with Simone Secci
Published: 7/29/2022 -
246: Fireside with Ethan Walfish
Published: 7/22/2022 -
From The Archives: 212: Knowledge Management with Cynthia Ng
Published: 7/15/2022 -
From The Archives: 211: Knowledge Management with Aprill Allen
Published: 7/8/2022 -
From The Archives: 210: Fireside with Nicholas Zeisler
Published: 7/1/2022 -
From The Archives: 209: Fireside with Ash Rhodes
Published: 6/24/2022 -
From The Archives: 201: Fireside with Ethan Walfish
Published: 6/17/2022 -
From The Archives: 200: Managing Change with Lauren Rose Eimers
Published: 6/10/2022 -
From The Archives: 196: Managing Change with Lauren Fearn
Published: 6/3/2022 -
From The Archives: 191: The Perfect Support Email with Ethan Walfish
Published: 5/27/2022 -
245: Fireside with Valentina Thoerner
Published: 5/20/2022 -
From The Archives: 181: Startup Support with Zeni Bandy
Published: 5/13/2022 -
From The Archives: 180: Fireside with Valentina Thoerner
Published: 5/6/2022
Customer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from them. Whether you’re a CS leader now, or you aspire to be, this is the podcast for you! Hear different leaders discuss a topic with me, Charlotte Ward.