Doing Customer Experience Right‬ with Stacy Sherman

A podcast by Doing CX Right®‬ - Mondays

Mondays

Categories:

Business

152 Episodes

  1. 32. Solving Customer Pain Points Through Research, Design and Innovation with Alex Genov

    Published: 3/27/2022

  2. 31. Is Traditional Selling Dead? Getting New Customers The Right Way

    Published: 3/20/2022

  3. 30. Competing for Customer Time, Attention, and Money with Joe Pine

    Published: 3/13/2022

  4. 29. Doing What's Right For Customers While Balancing Internal Processes with Bill Staikos

    Published: 3/6/2022

  5. 28. Influencing Desirable Customer Behaviors Through Experience Management with Howard Tiersky

    Published: 2/28/2022

  6. 27. Differentiating Experiences To Dominate Your Industry with Stan Phelps

    Published: 2/21/2022

  7. 26. Understanding and Influencing Your Customers' Decisions with Mary Drumond

    Published: 2/13/2022

  8. 25. Creating An Emotional Connection To Gain & Keep Loyal Customers with Jim Tincher

    Published: 2/4/2022

  9. 24. Predicting Customers Next Actions (buy, refer, leave) Beyond Traditional Surveys with Matt Dixon

    Published: 1/29/2022

  10. 23. Turning One Time Purchasers Into Lifelong Customers with Joey Coleman

    Published: 1/23/2022

  11. 22. Doing Customer Service Right in 2022 and Beyond with Jeff Toister

    Published: 1/16/2022

  12. 21. Minimizing 'Red Tape' to Deliver Better Experiences with Stephanie Thum

    Published: 1/9/2022

  13. 20. Building Trusting Customer and Employee Relationships For Long Term Success with Charles Green

    Published: 12/31/2021

  14. 19: Eliminating What Customers Hate For Scalable Growth featuring Nick Webb

    Published: 12/25/2021

  15. 18. Distinguishing Your Brand In A Hyper-Competitive Marketplace featuring Scott McCain

    Published: 12/17/2021

  16. 17. What It Takes To Keep Loyal Fans - CX Advice From A Rockstar, with James Dodkins

    Published: 12/11/2021

  17. 16. Everyday Ways To Live Your CX Mission Featuring Jeannie Walters

    Published: 12/4/2021

  18. 15. Doing Customer & Employee Experience Right In The Digital Age Featuring Steven van Belleghem

    Published: 11/28/2021

  19. 14. Creating a speak up culture for greater fulfillment featuring Stephen Shedletzky

    Published: 11/20/2021

  20. 13. Your Role As An Experience Maker Featuring Dan Gingiss

    Published: 11/13/2021

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The Doing CX Right Podcast is a resource for businesses striving to increase revenue, reduce costs, and achieve sustainable competitive differentiation. Companies often pursue these goals ineffectively. This podcast challenges conventional thinking through innovative customer experience (CX) strategies. Each episode offers expert advice, blending human-centric approaches with the latest technology to solve business challenges. The show emphasizes that everyone has a CX role, regardless of job title or function, and provides actionable tactics for a unified effort. Beyond business strategies, you’ll hear inspiring life lessons and personal triumphs, transforming organizations by capturing customer hearts and wallets. This approach results in a win-win-win: delighted customers, empowered employees, and a thriving business.