Navigating the Customer Experience

155 Episodes

1. 191: Personalization and Emotional Connection: How AI is Shaping Customer Loyalty and Satisfaction with Zack Wenthe

   Published: 6/6/2023
2. 190: Building Purpose-Led Brands: Creating Seamless Customer Experiences and Communicating Values with Richie Jones

   Published: 5/30/2023
3. 189: Unlocking Financial Freedom: Building Wealth and Overcoming Obstacles with Jim Oliver

   Published: 5/23/2023
4. 188: Customer-Centric Innovation: Solving Problems by Thinking Outside the Box with Lisa Levy

   Published: 5/16/2023
5. 187: Trust Signals: Key to Customer Experience Decisions with Scott Baradell

   Published: 5/9/2023
6. 186: Transforming BPOs into Profitable Value Centers with Romaine Piper

   Published: 5/2/2023
7. 185: The Importance of Proactive Communication and Response Time in Field Services with Brad Hawkins

   Published: 4/25/2023
8. 184: The Power of FABS Leadership: Matching the Right Leader to the Right Time with Robert Jordan

   Published: 4/18/2023
9. 183: The Future of Customer Communication with Matt Swain

   Published: 4/11/2023
10. 182: The Power of Customer Loyalty: Why Existing Customers Are Our Top Priority with Tim Attinger

    Published: 3/31/2023
11. 181: The Art of Off-Boarding: Strategies for a Fantastic Experience with Tony Sternberg

    Published: 3/21/2023
12. 180: The Importance of Being Responsive with Yanique Grant

    Published: 3/7/2023
13. 179: Building that Magical Employee and Customer Journey for Success with Sarah Diegnan

    Published: 12/20/2022
14. 178: The Power of Video in Resolving Customer Matters with Rama Sreenivasan

    Published: 12/13/2022
15. 177: Understanding the True Role of People and Culture to Build Successful Teams with Amanda Ono

    Published: 12/6/2022
16. 176: Hyper-Focused Personalization for a Fantastic Customer Experience with Andrew Wolgemuth

    Published: 11/29/2022
17. 175: CX Design for a Better Employee and Customer Experience with Justin Zalewski

    Published: 11/22/2022
18. 174: Business and Leadership Re-Defined with Brad Sugars

    Published: 10/25/2022
19. 173: Using Data and Surveys to Better Understand Human Behaviour Drivers with Sanja Licina

    Published: 9/27/2022
20. 172: Developing Easy to Use Digital Solutions and Building Employee Engagement with Art Harrison

    Published: 8/30/2022