Punk CX with Adrian Swinscoe

498 Episodes

1. When it comes to B2B customer experience most firms still have a lot of work to do - Interview with Nick Hague of B2B International

   Published: 11/26/2019
2. Every great business has a backstory that drives and compels the work they do - Interview with Bernadette Jiwa

   Published: 11/26/2019
3. Should you be considering using blockchain for your customer loyalty program? - Interview with Jessica Groopman and Jeremiah Owyang

   Published: 11/26/2019
4. Digital transformation and the pursuit of customer centricity: Lessons from the frontline - Interview with Martijn Gribnau of Genworth Financial

   Published: 11/26/2019
5. Getting help is often fraught with friction. It shouldn’t be - Interview with Tom Martin of Glance Networks

   Published: 11/26/2019
6. Relevance, personalization and what many firms are missing when it comes to GDPR - Interview with Rob Walker of Pega

   Published: 11/26/2019
7. The finish is just as important as the start of any experience - Interview with Pauline Wilson of Virgin Holidays

   Published: 11/26/2019
8. Customer engagement, AI and GDPR Article 22 - Interview with Jeff Nicholson of Pega

   Published: 11/26/2019
9. Delivering a personalized customer experience the Zappos Way - Interview with Alex Genov of Zappos

   Published: 11/26/2019
10. Applying design thinking to culture change and employee experience - Interview with Karen Jaw-Madson

    Published: 11/26/2019
11. Creating a learning environment that drives better sales and customer success outcomes - Interview with Pat Lynch of MindTickle

    Published: 11/26/2019
12. 25 behavioural biases and how they influence the choices our customers make - Interview with Richard Shotton

    Published: 11/26/2019
13. Most of customer experience is cleaning and sweeping - Interview with Gerry McGovern

    Published: 11/26/2019
14. A new model of business and leadership is needed: Lessons from one of the UK’s best companies to work for - Interview with Jason Stockwood

    Published: 11/26/2019
15. Convenience helps you stand out and creates fierce loyalty - Interview with Shep Hyken

    Published: 11/26/2019
16. Design is how we treat each other - Interview with Rie Nørregaard

    Published: 11/26/2019
17. The secrets behind Airbnb's customer experience - Interview with Joseph Michelli

    Published: 11/25/2019
18. How to make your people SUPERENGAGED - Interview with Nikki Gatenby

    Published: 11/24/2019
19. Are you willing to delight the specific? - Interview with Seth Godin about his new book: This Is Marketing

    Published: 11/24/2019
20. Getting the human and tech balance right in customer experience - Interview with Julia Ahlfeldt

    Published: 11/24/2019