Punk CX with Adrian Swinscoe

517 Episodes

1. The future of customer experience and how digital transformation is as much a human problem as it is a technology problem - Interview with Brian Solis

   Published: 12/3/2019
2. Getting live chat right is much more than a software sale - Interview with Jamie Edwards of Kayako

   Published: 12/3/2019
3. Fairness For All, workplace happiness and an inside look at the John Lewis Partnership - Interview with Lord Mark Price

   Published: 12/3/2019
4. The Age Of Agile and why agile is more than a tool or method - Interview with Steve Denning

   Published: 12/3/2019
5. Ethics, technology and the impact of our decisions on customers and employees - Interview with Cennydd Bowles

   Published: 12/3/2019
6. Customer success needs to be the responsibility of the entire organisation - Interview with Fred Shilmover

   Published: 12/3/2019
7. Putting Dan Pink's Mastery, Autonomy & Purpose into practice - Interview with Jeremiah Smith

   Published: 12/3/2019
8. Doing good and the Brand Citizenship continuum - Interview with Anne Bahr Thompson

   Published: 12/3/2019
9. Pathfinder customers and employees are demanding more of senior leaders - Interview with Katherine LaVelle of Accenture

   Published: 12/3/2019
10. The role of voice in the future of customer experience - Interview with Gregg Johnson

    Published: 11/26/2019
11. A tool to help us make better decisions and improve business, customer and employee outcomes - Interview with Matt Watkinson

    Published: 11/26/2019
12. An honest and open discussion about how and why we evolved our approach to customer success - Interview with Eva Klein of Hubspot

    Published: 11/26/2019
13. Engagement, why do we do what we do and why does it matter to our customers - Interview with Scott Gould

    Published: 11/26/2019
14. Striving for excellence has never been more important - Interview with Tom Peters

    Published: 11/26/2019
15. You don’t need more than 3 or 4 quality data points to deliver a personalised customer experience - Interview with Jebbit

    Published: 11/26/2019
16. Global human capital trends and the rise of the social enterprise - Interview with Anthony Abbatiello of Deloitte

    Published: 11/26/2019
17. Blitzscaling and delivering customer support for Airbnb, Nest, Google & SuperCell - Interview with Brian Hannon of Voxpro

    Published: 11/26/2019
18. Lidl, disrupting the UK market and striving for simplicity - Interview with Ronny Gottschlich

    Published: 11/26/2019
19. The potholes of scaling customer support and service - Interview with Michael Redbord of HubSpot

    Published: 11/26/2019
20. When it comes to B2B customer experience most firms still have a lot of work to do - Interview with Nick Hague of B2B International

    Published: 11/26/2019