Punk CX with Adrian Swinscoe

528 Episodes

1. The meaning of personalised customer experience - Interview with Jamf, Paycor and Qumulo

   Published: 12/3/2019
2. You don’t want to design a customer experience that is akin to getting in the cockpit of an F16 - Interview with Eric Hansen

   Published: 12/3/2019
3. Delivering a great customer experience is not really a technology challenge any more - Interview with Mark Smith

   Published: 12/3/2019
4. The best marketing doesn't feel like marketing - Interview with Tom Fishburne

   Published: 12/3/2019
5. Creating a culture that stands for something and stands out - Interview with Tim Deeson

   Published: 12/3/2019
6. The uniqueness in everyone is the largest asset you have in customer experience - Interview with Sam Johnson of Jamf

   Published: 12/3/2019
7. The Future Of Work, Workforce Experience and Being Digital - Interview with Erica Volini

   Published: 12/3/2019
8. ArnauddeLacosteAThe more you invest in technology the more you have to invest in human beings - Interview with Arnaud de LacosteSG220917

   Published: 12/3/2019
9. Corporate Rebels and their bucket list show how to create inspiring workplaces - Interview with Pim de Morree

   Published: 12/3/2019
10. Public Enemy and getting practical with AI in the contact centre - Interview with Mikhail Naumov

    Published: 12/3/2019
11. Brands can create a better customer experience by being purpose driven - Interview with Alicia Tillman, CMO of SAP

    Published: 12/3/2019
12. The future of customer experience and how digital transformation is as much a human problem as it is a technology problem - Interview with Brian Solis

    Published: 12/3/2019
13. Getting live chat right is much more than a software sale - Interview with Jamie Edwards of Kayako

    Published: 12/3/2019
14. Fairness For All, workplace happiness and an inside look at the John Lewis Partnership - Interview with Lord Mark Price

    Published: 12/3/2019
15. The Age Of Agile and why agile is more than a tool or method - Interview with Steve Denning

    Published: 12/3/2019
16. Ethics, technology and the impact of our decisions on customers and employees - Interview with Cennydd Bowles

    Published: 12/3/2019
17. Customer success needs to be the responsibility of the entire organisation - Interview with Fred Shilmover

    Published: 12/3/2019
18. Putting Dan Pink's Mastery, Autonomy & Purpose into practice - Interview with Jeremiah Smith

    Published: 12/3/2019
19. Doing good and the Brand Citizenship continuum - Interview with Anne Bahr Thompson

    Published: 12/3/2019
20. Pathfinder customers and employees are demanding more of senior leaders - Interview with Katherine LaVelle of Accenture

    Published: 12/3/2019