The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

95 Episodes

1. Scrappy Automations that Boost Customer Success ROI w/ Joe Di Grande of Joe Does Tech Touch | Episode 074

   Published: 10/15/2024
2. Inside the Build of 15Five's Digital CS Program w/ Natalia Andreeva & Kaelon Russell | Episode 073

   Published: 10/8/2024
3. Tattoos to Tech: Larissa Licha’s Mission to Bridge R&D and CS as CEO of Joyn | Episode 072

   Published: 10/1/2024
4. Inside Salesforce: Driving Customer Value with AI & Automation with Bernard Slowey, VP of Digital CS | Episode 071

   Published: 9/24/2024
5. Four Ways to Measure Your Digital Customer Success Program | Episode 070

   Published: 9/17/2024
6. Humanizing Digital CS and Personal Branding with Bob Mathers | Episode 069

   Published: 9/10/2024
7. Scale & Digital at Early Stage Startups w/ Mary Caballero | Episode 068

   Published: 9/3/2024
8. Transforming Slack into a Customer Support Hub with Joydeep Sen Sarma, CEO of Clearfeed.ai | Episode 067

   Published: 8/27/2024
9. Career Growth in Digital Customer Success with Jess Osborn of GoCardless | Episode 066

   Published: 8/20/2024
10. The Four Pillars of Digital Customer Success | Episode 065

    Published: 8/13/2024
11. AI Tooling to Drive Growth & Break Down Silos with Masha Krol of Glowstick | Episode 064

    Published: 8/6/2024
12. Modern Post-Sale Revenue Growth with Haydar Al-Saad of Revsetter | Episode 063

    Published: 7/28/2024
13. Customer Education for Revenue Growth with Greg Rose of Intellum | Episode 062

    Published: 7/23/2024
14. Future Proof Your Teams and Career with Rod Cherkas of HelloCCO | Episode 061

    Published: 7/16/2024
15. Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060

    Published: 7/9/2024
16. Transformative Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Episode 059

    Published: 7/2/2024
17. Hospitality, Drawing from B2C and Rethinking the QBR with Aaron Thompson of SuccessCOACHING | Episode 058

    Published: 6/25/2024
18. AI-Powered Customer Success & Predictive Analytics with Arun Balakrishnan and Preetam Jinka of FunnelStory | Episode 057

    Published: 6/18/2024
19. SaaS Economics & Driving Customer Outcomes Digitally with Jay Nathan | Episode 056

    Published: 6/11/2024
20. The Generative AI Primer for CSMs | Episode 055

    Published: 6/4/2024