The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

78 Episodes

1. AI-Powered Customer Success & Predictive Analytics with Arun Balakrishnan and Preetam Jinka of FunnelStory | Episode 057

   Published: 6/18/2024
2. SaaS Economics & Driving Customer Outcomes Digitally with Jay Nathan | Episode 056

   Published: 6/11/2024
3. The Generative AI Primer for CSMs | Episode 055

   Published: 6/4/2024
4. AI Insights to Power Your Business with Josh Schachter of Update AI | Episode 054

   Published: 5/28/2024
5. "Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053

   Published: 5/21/2024
6. State of the Industry and Promise of AI with Jeff Heckler | Episode 052

   Published: 5/14/2024
7. Emotional Intelligence in Digital and Treating Customers Like Humans with Jenelle Friday | Episode 051

   Published: 5/7/2024
8. Celebrating 50 Episodes: Your Digital Customer Experience Questions Answered | Episode 050

   Published: 4/30/2024
9. Customer Engagement with AI and Self-Service Strategies with Kari Ardalan of Qualtrics | Episode 049

   Published: 4/23/2024
10. The Impact of SaaS Economics on CS (Plus Much More!) with Christine Raby | Episode 048

    Published: 4/16/2024
11. Digital Advice from a CS OG and Innovator with Irit Eizips of CSM Practice | Episode 047

    Published: 4/9/2024
12. Sibling Synergy and Machine Learning in CS with Maarten and Michiel Doornenbal of Churned | Episode 046

    Published: 4/2/2024
13. Applying Common Sense to Digital Customer Experience with Rob Zambito of Success Scaled | Episode 045

    Published: 3/26/2024
14. Video Micro-Learning at Scale with Delores Cooper of Zendesk | Episode 044

    Published: 3/19/2024
15. The Power of Hyper-Personalized Content for Customer Success with Nik Mijic of Matik | Episode 043

    Published: 3/12/2024
16. Customer Education and The Digital Journey with Erica Akroyd of Pendo | Episode 042

    Published: 3/5/2024
17. Data Analysis and Service Recovery Philosophy with Lane Hart of Contentsquare | Episode 041

    Published: 2/27/2024
18. AI Driven Digital Customer Success in App Form w/ Dickey Singh of Cast.app | Episode 040

    Published: 2/22/2024
19. Cross Collaborating on the Customer Journey with James Lawson of River Consulting Group | Episode 039

    Published: 2/20/2024
20. Tearing Down PLG & SLG Walls in Digital CX with Dee Kapila of Miro | Episode 038

    Published: 2/13/2024