The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

78 Episodes

1. Driving Community & Scale at LinkedIn with Ezra Zimbler of LinkedIn | Episode 37

   Published: 2/6/2024
2. Hiring for Digital CS and the State of the Job Market with Sara Roberts of Bayview Talent | Episode 36

   Published: 2/1/2024
3. Diversifying and Digitizing Customer Success with Annie Dean of RecastSuccess | Episode 035

   Published: 1/30/2024
4. Short Form Content & Human Language in Digital Customer Success with Anika Zubair of Griffin | Episode 034

   Published: 1/23/2024
5. Elevating CS Within Your Organization with Anita Toth | Episode 033

   Published: 1/16/2024
6. Digital Customer Success with and Engineering Mindset with Bhavika Kochhar | Episode 032

   Published: 1/9/2024
7. How Digital Fuels the Post-Sale Journey at Demandbase with Alyssa Opella | Episode 031

   Published: 1/2/2024
8. Building Community in Digital Customer Success with Marie Lunney | Episode 030

   Published: 12/12/2023
9. Putting Humanity Back Into Digital Customer Success with Jon Johnson of UserTesting | Episode 029

   Published: 12/5/2023
10. Digital Customer Success, Music & Banter with Jeff Kushmerek of Infinite Renewals | Episode 028

    Published: 11/28/2023
11. Scaling Customer Success the Totango Way with Chris Dishman | Episode 027

    Published: 11/21/2023
12. Customer Value Led Growth in Digital CS with Markus Rentsch of Remark-Able | Episode 026

    Published: 11/14/2023
13. Driving Customer Outcomes at Scale with CS Legend Greg Daines (a.k.a The Churn Doctor) of ChurnRX | Episode 025

    Published: 11/7/2023
14. Driving Hybrid Customer Success Through Orchestrated Onboarding with Donna Weber | Episode 024

    Published: 10/31/2023
15. One of the Digital CS Originals: It’s Lane Holt of Gainsight! | Episode 023

    Published: 10/26/2023
16. Digital Customer Success, AI, Podcasting & Fun with Dillon Young of the Lifetime Value Podcast | Episode 022

    Published: 10/24/2023
17. Digital Customer Success, Laughs & Banter with the Incredible Kristi Faltorusso of Client Success | Episode 021

    Published: 10/19/2023
18. How Employee Satisfaction Drives Customer Success with Alyssa Nolte of LIFT | Episode 020

    Published: 10/17/2023
19. Installing a Digital Customer Success Program Into an Existing CS Function with Kailey Killoran at Loopio | Episode 019

    Published: 10/10/2023
20. Iterating Your Way to Digital Customer Success Maturity with Aaron Hatton from Gainsight | Episode 018

    Published: 10/3/2023