The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.

78 Episodes

1. Elevating Customer Success Through Accessibility with Alex Farmer of Nezasa and Customer Success Excellence Awards | Episode 017

   Published: 9/26/2023
2. Building a CS Ops Function Around Clean Data and Automations with Michael Bojanski of Learn to Win | Episode 016

   Published: 9/19/2023
3. Data-Driven Decision Making in Digital Customer Success with Dan Ennis of Monday.com | Episode 015

   Published: 9/12/2023
4. Digital Customer Success from a CS Operations Perspective with Matthew Lind | Episode 014

   Published: 9/5/2023
5. Revolutionizing Digital Customer Experience with Micro-Learning and Ed-Tech with Jen Jackson of Litmos | Episode 013

   Published: 8/29/2023
6. Nick Mehta and Kellie Capote of Gainsight on Digital Customer Success, the State of CS & Diversity in Tech | Episode 012

   Published: 8/22/2023
7. Taking Innovation and Generative AI from Buzzword to Practical with Simon Kriss of the Customer Innovation Experience Institute | Episode 011

   Published: 8/15/2023
8. Joel Passen of Sturdy.ai on Delivering Value with Clean Data and Being All-in on AI Before It Was Cool | Episode 010

   Published: 8/8/2023
9. SPECIAL EPISODE - BS & CS Crew: Kristi Faltorusso, Jon Johnson, Josh Schachter & Mickey Powell | Episode 009

   Published: 8/4/2023
10. Operating Digitally in an On-Prem Environment with Stacie Chaney of | Episode 008

    Published: 8/1/2023
11. Creating Culture Around Effective Customer Success w/ Ralphie English of Deepgram & Radical CS | Episode 007

    Published: 7/25/2023
12. Jan Young of JanYoungCX and The Success League | Episode 006

    Published: 7/18/2023
13. Jeff Breunsbach from Gain Grow Retain and Higher Logic | Episode 005

    Published: 7/11/2023
14. Building Effective Customer Scorecards with Jeff Beaumont of GitLab | Episode 004

    Published: 7/4/2023
15. The Admin's Perspective with Bhavani Prasad | Episode 003

    Published: 6/27/2023
16. Digital CS Best Practices with Chad Horenfeldt | Episode 002

    Published: 6/20/2023
17. Generative AI in Customer Success with Mickey Powell of UpdateAI | Episode 001

    Published: 6/13/2023
18. Welcome to the Digital Customer Success Podcast!

    Published: 5/28/2023