Crack the Customer Code

A podcast by Adam and Jeannie - Tuesdays

Tuesdays

Categories:

Business

509 Episodes

  1. 125: How Environment Impacts Experience

    Published: 6/13/2016

  2. 124: Brian Andrews, VP of Customer Experience at Sprint

    Published: 6/9/2016

  3. 123: CXPA Live, Regulated Industry Challenges

    Published: 6/6/2016

  4. 122: Tema Frank, People Shock

    Published: 6/2/2016

  5. 121: CXPA Live, Healthcare Experience Observations

    Published: 5/30/2016

  6. 120: Jim Kalbach, Experience Mapping Expert

    Published: 5/26/2016

  7. 119: CXPA Live, Predictive Analytics

    Published: 5/23/2016

  8. 118: David Williams, Make-A-Wish

    Published: 5/19/2016

  9. 117: CXPA Live, The Voice of the Customer

    Published: 5/16/2016

  10. 116: Terry Brock, Growing Your Business with Tech

    Published: 5/12/2016

  11. 115: Do Loyalty Programs Still Work?

    Published: 5/9/2016

  12. 114: Ron Tite, Branding and Creativity Expert

    Published: 5/5/2016

  13. 113: Our Favorite Apps

    Published: 5/2/2016

  14. 112: Terri Goldstein, The Science of Package Design

    Published: 4/28/2016

  15. 111: Analog Customer Experiences

    Published: 4/25/2016

  16. 110: Mike Ganino, Guest Experience Expert

    Published: 4/21/2016

  17. 109: Slow Fashion and Rapid Innovation

    Published: 4/18/2016

  18. 108: Stan Phelps & Evan Carroll, Blue Goldfish

    Published: 4/14/2016

  19. 107: Extreme Customization

    Published: 4/11/2016

  20. 106: J V Crum, Social Consciousness in Business

    Published: 4/7/2016

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.