Crack the Customer Code

A podcast by Adam and Jeannie - Tuesdays

Tuesdays

Categories:

Business

509 Episodes

  1. 105: Onstage vs Offstage Customer Experience

    Published: 4/4/2016

  2. 104: Pat Helmers, Sales Babble Podcast

    Published: 3/31/2016

  3. 103: Will Virtual Reality Make Customer Service More Real?

    Published: 3/28/2016

  4. 102: Jim Rembach, Fast Leader

    Published: 3/24/2016

  5. 101: How the Innovation Process Fails Us

    Published: 3/21/2016

  6. 100: Customer Service 100 Years Ago

    Published: 3/17/2016

  7. 099: B2C vs. B2B Customer Experience

    Published: 3/14/2016

  8. 098: Brian Solis, Where Business Meets Design

    Published: 3/10/2016

  9. 097: The Best Customer Loyalty Metrics

    Published: 3/7/2016

  10. 096: Jay Baer, Hug Your Haters

    Published: 3/3/2016

  11. 095: Offboarding Customers

    Published: 2/29/2016

  12. 094: Joseph Michelli, Becoming Customer-Obsessed

    Published: 2/25/2016

  13. 093: Why Employee Engagement Matters

    Published: 2/22/2016

  14. 092: Ayelet Baron, The Future of Work

    Published: 2/18/2016

  15. 091: How to Find Time for Training

    Published: 2/15/2016

  16. 090: How Can You Show Customers Love?

    Published: 2/11/2016

  17. 089: Will Companies Demand Your Phone Records?

    Published: 2/8/2016

  18. 088: Richard Shapiro, The Endangered Customer

    Published: 2/4/2016

  19. 087: The Next Generation of Customer Experience Leaders

    Published: 2/1/2016

  20. 086: Dr. Adrienne Boissy, The Patient Experience

    Published: 1/28/2016

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.