The Customer Experience Show

A podcast by Caspian Studios

Categories:

Business Technology

28 Episodes

  1. Navigate Cultural Changes with Ease with Sarah Quinn, VP of Global AI/Digital/CX Sales at TELUS International

    Published: 3/30/2022

  2. The Importance of a Building a Meaningful Customer Relationship with Customers with Martha Boudreau, the Chief Communications and Marketing Officer at AARP

    Published: 3/4/2022

  3. Elevate CX with a Human-Centered Approach with Lee Becker, SVP and GM, Public Sector at Medallia

    Published: 2/16/2022

  4. Refreshing your CX with Scott Finlow, CMO for the PepsiCo Foodservice Division

    Published: 2/2/2022

  5. A Delightfully Simple Customer Experience with Carol Carpenter, CMO at VMWare

    Published: 1/26/2022

  6. CX as Your Sacred Duty with John Boerstler, CXO at the U.S. Department of Veterans’ Affairs

    Published: 11/3/2021

  7. Digital Access for All with Howard Pyle, Founder of ExperienceFutures.org

    Published: 10/20/2021

  8. The Wide Open Road to CX Transformation with Kristi Langdon, Head of the Customer Experience Team at Daimler Trucks North America

    Published: 9/29/2021

  9. Convincing Customers to Take the Plunge into New Tech with Toby Thorne, Head of Customer Care at bp pulse

    Published: 9/15/2021

  10. Creating a Moment of Joy with David Duncan, Owner & CEO of Silver Oak Cellars and Andrea Robinson, Master Sommelier

    Published: 9/1/2021

  11. Setting CX as Your North Star with Paul Papas, Global Managing Partner of IBM’s Business Transformation Services

    Published: 8/18/2021

  12. Designing CX for Every User with Jennifer Lang, VP of Customer Experience, Innovation & Insights at TD Bank

    Published: 8/4/2021

  13. Why CX is Here to Stay with Jennifer Zamora, Senior Director of Global Customer Experience & Commercial Excellence at Dow

    Published: 7/21/2021

  14. Personalizing the Customer Experience by Providing Choice with Holly O’Neill, Chief Client Care Executive at Bank of America

    Published: 7/7/2021

  15. Getting Customer-Obsessed with Janelle Estes, Chief Insights Officer at UserTesting

    Published: 6/23/2021

  16. How to Cultivate Effective Business Partnerships with Mark Hall, Head of Venture Capital and Startup Partnerships at Google

    Published: 6/9/2021

  17. Taking the Customer Experience to New Heights with Dr. Rachelle Ornan, Director of Cabin Research and Passenger Experience at Boeing Commercial Airplanes

    Published: 6/2/2021

  18. Elevating Every Employee: The Key to a Remarkable Customer Experience with Sharon Mandell, SVP & CIO of Juniper Networks

    Published: 5/13/2021

  19. The Importance of Honesty with your Customers with Linda Duncombe, EVP and CMO of City National Bank

    Published: 3/23/2021

  20. Preparing for the Experience Economy with Avaya SVP and CMO, Simon Harrison

    Published: 3/9/2021

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In customer-centric organizations, there is often a visionary leader who drives the customer experience -- regardless of their title. Whether you're an executive in marketing, IT, sales, service or HR -- you need to build smarter customer experiences. It is your job to drive innovation, foster trust, inspire loyalty and demonstrate value to your customers. This podcast will help you do it. Each episode shares the vision and story of a leader who created innovative -- and unexpected -- ways to empower their employees and delight their customers.