Crack the Customer Code

A podcast by Adam and Jeannie - Tuesdays

Tuesdays

Categories:

Business

509 Episodes

  1. 085: Proactive Customer Service and Worst-Case Preparation

    Published: 1/25/2016

  2. 084: Sylvie Di Giusto, Why First Impressions Matter

    Published: 1/21/2016

  3. 083: Cause Marketing Done Well

    Published: 1/18/2016

  4. 082: Katie Driscoll, Lessons on Customer Perception

    Published: 1/14/2016

  5. 081: Walking the Talk of Improving Customer Service

    Published: 1/11/2016

  6. 080: Mana Ionescu, Social Customer Care with Purpose

    Published: 1/7/2016

  7. 079: 2016 Customer Experience Predictions

    Published: 1/4/2016

  8. 078: 2016 Customer Service Resolutions

    Published: 12/28/2015

  9. 077: Crowdsourcing Innovation with Customers

    Published: 12/21/2015

  10. 076: Aaron Walker, Veteran Entrepreneur

    Published: 12/17/2015

  11. 075: Can You Gamify Customer Experience?

    Published: 12/14/2015

  12. 074: Denise Lee Yohn, Brand-Building Expert

    Published: 12/10/2015

  13. 073: Hacking Your Workplace Culture

    Published: 12/7/2015

  14. 072: Matt Phillips, Innovation Expert

    Published: 12/3/2015

  15. 071: The Fan Experience Goes Digital

    Published: 11/30/2015

  16. 070: Giving Thanks to Your Customers

    Published: 11/26/2015

  17. 069: Embedded Customer Care

    Published: 11/23/2015

  18. 068: Annette Franz, Customer Experience Expert

    Published: 11/19/2015

  19. 067: Customer Security - It's More than Digital

    Published: 11/16/2015

  20. 066: Jill Salzman, Community Leader Extraordinaire

    Published: 11/12/2015

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Crack the Customer Code is dedicated to helping business professionals, small business owners, and customer-facing professionals learn the ins and outs of creating great customer experiences. With interviews and insights from a wide range of experts in the field, Crack the Customer Code will explore both timely and timeless topics, from how to increase customer loyalty through social media to why customers are more prone to lose control with companies nowadays. Crack the Customer Code provides a peek behind the curtain of what customer experience professionals really know about customers and how to make them happy and keep them loyal.