The Contact Center Gurus

21 Episodes

1. Customer Success Myth Buster – Separating Fake News from Reality

   Published: 5/24/2022
2. How Do You Fix a Fast Moving Train

   Published: 5/24/2022
3. Innovations Driving The Contact Center

   Published: 2/15/2022
4. Cultural and Employee Engagement

   Published: 2/15/2022
5. The Great Resignation: How we can leverage AI & Gig Workers

   Published: 1/14/2022
6. Ready or Not, Here Comes The Cloud

   Published: 1/14/2022
7. Why You Should Stop Shopping for AI

   Published: 1/14/2022
8. Mentorship: Understanding and developing the next generation of Customer Success Leaders

   Published: 11/19/2021
9. Reducing Turnaround Time To Train Agents With MicroLearning

   Published: 11/17/2021
10. Why Customer Support is No Longer the Red-Headed Stepchild

    Published: 11/17/2021
11. AI Adoption Study

    Published: 10/9/2021
12. Work From Home - The New Office

    Published: 10/9/2021
13. Why Contact Center Tech won't save you from Needing Salespeople on the Phones

    Published: 10/9/2021
14. Why 79% of Your Team Managers are Poor Coaches and What to Do About It

    Published: 10/9/2021
15. How is AI-Powered Speech Analytics transforming Contact Center Performance

    Published: 9/13/2021
16. Customer Support Sucks....But Does It Have To?

    Published: 9/13/2021
17. Artificial Friction & Empathy

    Published: 8/25/2021
18. Intro to Artificial Intelligence in the Contact Center

    Published: 8/18/2021
19. Lean Techniques in the Contact Center

    Published: 8/12/2021
20. Engaging Contract to Hire Staff in a Tough Contact Center Labor Market

    Published: 7/30/2021