The Contact Center Gurus
A podcast by Jessica Voss
Categories:
21 Episodes
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Customer Success Myth Buster – Separating Fake News from Reality
Published: 5/24/2022 -
How Do You Fix a Fast Moving Train
Published: 5/24/2022 -
Innovations Driving The Contact Center
Published: 2/15/2022 -
Cultural and Employee Engagement
Published: 2/15/2022 -
The Great Resignation: How we can leverage AI & Gig Workers
Published: 1/14/2022 -
Ready or Not, Here Comes The Cloud
Published: 1/14/2022 -
Why You Should Stop Shopping for AI
Published: 1/14/2022 -
Mentorship: Understanding and developing the next generation of Customer Success Leaders
Published: 11/19/2021 -
Reducing Turnaround Time To Train Agents With MicroLearning
Published: 11/17/2021 -
Why Customer Support is No Longer the Red-Headed Stepchild
Published: 11/17/2021 -
AI Adoption Study
Published: 10/9/2021 -
Work From Home - The New Office
Published: 10/9/2021 -
Why Contact Center Tech won't save you from Needing Salespeople on the Phones
Published: 10/9/2021 -
Why 79% of Your Team Managers are Poor Coaches and What to Do About It
Published: 10/9/2021 -
How is AI-Powered Speech Analytics transforming Contact Center Performance
Published: 9/13/2021 -
Customer Support Sucks....But Does It Have To?
Published: 9/13/2021 -
Artificial Friction & Empathy
Published: 8/25/2021 -
Intro to Artificial Intelligence in the Contact Center
Published: 8/18/2021 -
Lean Techniques in the Contact Center
Published: 8/12/2021 -
Engaging Contract to Hire Staff in a Tough Contact Center Labor Market
Published: 7/30/2021
The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!