THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership

A podcast by Gregorio Uglioni - Mondays

Mondays

Categories:

Business

213 Episodes

  1. CX Goalkeeper with James Dodkins - S1E13 is about how James applied the SCO method to his business and about social media

    Published: 3/15/2021

  2. CX Goalkeeper with Stacy Sherman - S1E12 is about humanity in business, employee engagement and metrics

    Published: 3/8/2021

  3. CX Goalkeeper with James Perryman - S1E11 is about Customer Experience Maturity Assessments

    Published: 2/27/2021

  4. CX Goalkeeper with Peter Dorrington - S1E10 is about predictive behavioral analytics and its "real" use cases

    Published: 2/22/2021

  5. CX Goalkeeper with Nate Brown - S1E9 is about the learning experience as an enabler to make people’s life better

    Published: 2/14/2021

  6. CX Goalkeeper with Francesca Tempestini second half - S1E8 is about the whole employee experience at Disney

    Published: 2/7/2021

  7. The CX Goalkeeper with Miles C. Thomas is about 5 steps to great service and great experiences

    Published: 2/1/2021

  8. CX Goalkeeper with Ana Maria Zumsteg (2nd half) speaking about the silver lining among relationship NPS, transactional NPS and employee NPS

    Published: 1/27/2021

  9. CX Goalkeeper with Ana Maria Zumsteg is about NPS and building long-lasting relationships with customers

    Published: 1/24/2021

  10. CX Goalkeeper with Francesca Tempestini - S1E4 is about Disney magic - the employee experience of a cast member during the first days at Disney

    Published: 1/18/2021

  11. CX Goalkeeper with Martin Wettstein - S1 E3 is about People, Computer and Knowledge

    Published: 1/10/2021

  12. CX Goalkeeper with Heike Wiegand - S1E2

    Published: 1/3/2021

  13. The CXWG2020 & "The Customer Experience Playbook" with Jonathan Daniels - S1E1

    Published: 12/27/2020

11 / 11

Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose