241 Episodes

  1. CX Goalkeeper with Shep Hyken - E40 is about AMAZING experiences and the Shep's latest book: I'LL BE BACK - How to Get Customers to Come Back Again and Again

    Published: 9/20/2021

  2. CX Goalkeeper and the ECXO with Jeff Sheehan - S1E39 is about Customer Experience Management Field Manual: The Guide For Building Your Top Performing CX Program

    Published: 9/13/2021

  3. CX Goalkeeper & the ECXO with Tue Sottrup: Product Led Customer Success

    Published: 9/5/2021

  4. CX Goalkeeper & Maurice FitzGerald 2st Half - S1E37 is about NPS strengths, weaknesses & its future

    Published: 8/30/2021

  5. CX Goalkeeper with Maurice FitzGerald 1st half - S1E36 is about NPS strengths, weaknesses and its future

    Published: 8/22/2021

  6. CX Goalkeeper with Adam Posner - S1E35 is about Recruiting business, the first step in the employee experience

    Published: 8/16/2021

  7. CX Goalkeeper with Santhakumaran Atmalingam - S1E34 is about the CX infinite loop and the marriage of CX & EX.

    Published: 8/9/2021

  8. CX Goalkeeper with Naeem Arif - S1E33 is about CX in retail business

    Published: 8/2/2021

  9. CX Goalkeeper with Peter Pirner - S1E32 is about the CX status in the DACH region and about his podcast "CX-Talks"

    Published: 7/26/2021

  10. CX Goalkeeper with Michael Brandt - S1E31 is about CX in B2B

    Published: 7/19/2021

  11. CX Goalkeeper with Nick Glimsdahl - S1E30 is about "Press 1 for Nick" and Customer Service

    Published: 7/12/2021

  12. CX Goalkeeper with Gustavo Imhof - S1E29 is about memories in Customer Experience

    Published: 7/5/2021

  13. CX Goalkeeper with Pascal Kaufmann - S1E28 is about human level artificial intelligence

    Published: 6/28/2021

  14. CX Goalkeeper with Ian Golding - S1E27 is about boosting CX professionals' motivation

    Published: 6/21/2021

  15. CX Goalkeeper with Bjoern Kaelin - S1E26 is about leadership, empathy and the ART of collaboration

    Published: 6/14/2021

  16. CX Goalkeeper with Annika Björck - S1E25 is about leadership and the source for change change

    Published: 6/7/2021

  17. CX Goalkeeper with Faran Niaz - S1E24 is about outstanding experiences in Dubai, the center of excellence

    Published: 5/31/2021

  18. CX Goalkeeper with Anna Noakes Schulze S1E23 is about Platforms and their implications on business and CX

    Published: 5/24/2021

  19. CX Goalkeeper with Annette Franz - S1E22 is about her book "Customer understanding"

    Published: 5/17/2021

  20. CX Goalkeeper with Neil Skehel - S1E21 is about Awards International and true Leadership

    Published: 5/10/2021

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose