241 Episodes

  1. Unlocking the Return On Investment of Customer Experience: Making the Business Case with Hrushi Kulkarni (mini-series 1/3)

    Published: 3/27/2023

  2. Harnessing Agility for Customer Experience Success with Lee Houghton (miniseries 3/3)

    Published: 3/20/2023

  3. Seeking The Frictionless Organization with Bill Price and David Jaffe

    Published: 3/13/2023

  4. Harnessing Agility for Customer Experience Success with Naeem Arif (miniseries 2/3)

    Published: 3/6/2023

  5. Harnessing Agility for CX Success with Olga Potaptseva (miniseries 1/3)

    Published: 2/27/2023

  6. Orchestrating Customer Experience in Business with Sergio Rossini

    Published: 2/20/2023

  7. Orchestrating Customer Experience in Business with Mark Slatin

    Published: 2/13/2023

  8. Approaching the Metaverse with Steven Van Belleghem - miniseries 3/3

    Published: 2/6/2023

  9. Approaching the Metaverse with Anna Noakes Schulze - miniseries 2/3

    Published: 1/30/2023

  10. Approaching the Metaverse with Pasquale Borriello and Andrea Ciulu - miniseries 1/3

    Published: 1/23/2023

  11. Machine Customer with James Dodkins

    Published: 1/16/2023

  12. Digital Transformation with Francesco Brenna

    Published: 1/9/2023

  13. A Complaint Is a Gift with Janelle Barlow

    Published: 1/2/2023

  14. The New Customer Experience Management with Ivo Yorgov

    Published: 12/26/2022

  15. Customers know that you suck with Debbie Levitt

    Published: 12/19/2022

  16. Hospitality with Alec Dalton

    Published: 12/12/2022

  17. Brand Experience with Deirdre Martin

    Published: 12/5/2022

  18. Human interactions have evolved… so should your contact centre! with Anand Janefalkar Founder & CEO UJET - E102

    Published: 11/28/2022

  19. The Experience Economy with Joe Pine

    Published: 11/21/2022

  20. Customer Science with Colin Shaw

    Published: 11/14/2022

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose