THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership

A podcast by Gregorio Uglioni - Mondays

Mondays

Categories:

Business

213 Episodes

  1. 5 Steps On How To Set Up Your CX Business Unit with Mandisa Makubalo

    Published: 9/12/2022

  2. Continuous Education in Customer Experience with Ricky Harris

    Published: 9/5/2022

  3. The Magic of Disney World with Dennis Snow

    Published: 8/29/2022

  4. Operational Excellence with Marianne Rutz

    Published: 8/22/2022

  5. Built to Win with Annette Franz

    Published: 8/15/2022

  6. Team, Tool, Process & Feedback - The 4 Pillars with Adrian Brady-Cesana

    Published: 8/8/2022

  7. The Phygital Consumer with Bruno Guimarães

    Published: 8/1/2022

  8. Value for Customers with Maxie Schmidt

    Published: 7/25/2022

  9. Holistic Experiences with Miles C. Thomas

    Published: 7/18/2022

  10. Who is the CX Goalkeeper? with Dennis Wakabayashi

    Published: 7/11/2022

  11. Emotional Intelligence with Sandra Thompson

    Published: 7/4/2022

  12. What changed and what did not change in CX with Rick Denton

    Published: 6/27/2022

  13. How to turn Your Employees into Lead Magnets and Customer Advocates with Jill Raff

    Published: 6/20/2022

  14. Digital Customer Service with Rick DeLisi

    Published: 6/13/2022

  15. The Customer Experience Landscape with Ozkan Demir

    Published: 6/6/2022

  16. Leadership with Neil Skehel - CEO & Founder Awards International

    Published: 5/30/2022

  17. Blending Feng Shui Principles with Business & Personal needs with Claire Boscq

    Published: 5/23/2022

  18. Emotional Optimism & Employee Experience with Claude Silver - Chief Heart Officer

    Published: 5/16/2022

  19. Delivering WOW Through Service with Ryo Zsun from Zappos

    Published: 5/9/2022

  20. The Experiences of a CX Legend with Faran Niaz

    Published: 5/2/2022

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose