241 Episodes

  1. The Big Miss – How Businesses overlook the value of emotions  with Zhecho Dobrev

    Published: 11/7/2022

  2. The intersection between CX and EX with Bill Staikos

    Published: 10/31/2022

  3. Social Selling with Tim Hughes

    Published: 10/24/2022

  4. OKR: Objectives and Key Results with Carsten Ley

    Published: 10/17/2022

  5. Be Your Team's Hero with Adam Toporek

    Published: 10/10/2022

  6. Journey to Centricity with Ilenia Vidili

    Published: 10/3/2022

  7. Diversity and Inclusion in Customer Experience with Rebecca Brown

    Published: 9/26/2022

  8. The CX Centric Maturity Assessment with Jonathan Daniels

    Published: 9/19/2022

  9. 5 Steps On How To Set Up Your CX Business Unit with Mandisa Makubalo

    Published: 9/12/2022

  10. Continuous Education in Customer Experience with Ricky Harris

    Published: 9/5/2022

  11. The Magic of Disney World with Dennis Snow

    Published: 8/29/2022

  12. Operational Excellence with Marianne Rutz

    Published: 8/22/2022

  13. Built to Win with Annette Franz

    Published: 8/15/2022

  14. Team, Tool, Process & Feedback - The 4 Pillars with Adrian Brady-Cesana

    Published: 8/8/2022

  15. The Phygital Consumer with Bruno Guimarães

    Published: 8/1/2022

  16. Value for Customers with Maxie Schmidt

    Published: 7/25/2022

  17. Holistic Experiences with Miles C. Thomas

    Published: 7/18/2022

  18. Who is the CX Goalkeeper? with Dennis Wakabayashi

    Published: 7/11/2022

  19. Emotional Intelligence with Sandra Thompson

    Published: 7/4/2022

  20. What changed and what did not change in CX with Rick Denton

    Published: 6/27/2022

8 / 13

Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose