THE CX GOALKEEPER - Business Transformation, Customer Experience, and Leadership

A podcast by Gregorio Uglioni - Mondays

Mondays

Categories:

Business

213 Episodes

  1. The Role of CX Professionals with Alex Mead

    Published: 4/25/2022

  2. Uplifting Service with Ron Kaufman - Second Half

    Published: 4/18/2022

  3. Uplifting Service with Ron Kaufman - First Half

    Published: 4/11/2022

  4. Simplifying business with Ricardo Saltz Gulko in collaboration with the ECXO

    Published: 4/4/2022

  5. The Impact of CX on Business with Petko Tinchev

    Published: 3/28/2022

  6. Leadership and Trust with Dr. Brian Harman

    Published: 3/21/2022

  7. CX Management Competencies and their role in frontier & emerging markets with deBBie Akwara

    Published: 3/14/2022

  8. CX foundation and Leadership with Jeannie Walters

    Published: 3/7/2022

  9. The Dark Side of Customer Experience with Michael Bartlett - Second Half

    Published: 2/28/2022

  10. The Dark Side of Customer Experience with Michael Bartlett - First Half

    Published: 2/21/2022

  11. Women in CX: an outstanding highly committed community - E61 with Clare Muscutt

    Published: 2/14/2022

  12. The Experience Maker - How To Create Remarkable Experiences - E60 with Dan Gingiss - 2nd Half

    Published: 2/7/2022

  13. The Experience Maker - How To Create Remarkable Experiences - E59 with Dan Gingiss - 1st Half

    Published: 1/31/2022

  14. The Importance of Communication - E58 with Filippo Poletti

    Published: 1/24/2022

  15. Inside Your Customer's Imagination - E57 with Chip Bell - 2nd Half

    Published: 1/17/2022

  16. Inside Your Customer's Imagination - E56 with Chip Bell - 1st Half

    Published: 1/10/2022

  17. Customer service costs: what are we talking about? - E55 with Vincent Placer

    Published: 1/3/2022

  18. From Experience Design To Experience Delivery - E54 with Mario Sepp

    Published: 12/27/2021

  19. CX Goalkeeper with Mary Drumond SECOND HALF - E53 is about customers' behaviours and a lot more

    Published: 12/20/2021

  20. CX Goalkeeper with Mary Drumond FIRST HALF - E52 is about Customers' Behaviours and a lot more

    Published: 12/13/2021

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose