241 Episodes

  1. How to turn Your Employees into Lead Magnets and Customer Advocates with Jill Raff

    Published: 6/20/2022

  2. Digital Customer Service with Rick DeLisi

    Published: 6/13/2022

  3. The Customer Experience Landscape with Ozkan Demir

    Published: 6/6/2022

  4. Leadership with Neil Skehel - CEO & Founder Awards International

    Published: 5/30/2022

  5. Blending Feng Shui Principles with Business & Personal needs with Claire Boscq

    Published: 5/23/2022

  6. Emotional Optimism & Employee Experience with Claude Silver - Chief Heart Officer

    Published: 5/16/2022

  7. Delivering WOW Through Service with Ryo Zsun from Zappos

    Published: 5/9/2022

  8. The Experiences of a CX Legend with Faran Niaz

    Published: 5/2/2022

  9. The Role of CX Professionals with Alex Mead

    Published: 4/25/2022

  10. Uplifting Service with Ron Kaufman - Second Half

    Published: 4/18/2022

  11. Uplifting Service with Ron Kaufman - First Half

    Published: 4/11/2022

  12. Simplifying business with Ricardo Saltz Gulko in collaboration with the ECXO

    Published: 4/4/2022

  13. The Impact of CX on Business with Petko Tinchev

    Published: 3/28/2022

  14. Leadership and Trust with Dr. Brian Harman

    Published: 3/21/2022

  15. CX Management Competencies and their role in frontier & emerging markets with deBBie Akwara

    Published: 3/14/2022

  16. CX foundation and Leadership with Jeannie Walters

    Published: 3/7/2022

  17. The Dark Side of Customer Experience with Michael Bartlett - Second Half

    Published: 2/28/2022

  18. The Dark Side of Customer Experience with Michael Bartlett - First Half

    Published: 2/21/2022

  19. Women in CX: an outstanding highly committed community - E61 with Clare Muscutt

    Published: 2/14/2022

  20. The Experience Maker - How To Create Remarkable Experiences - E60 with Dan Gingiss - 2nd Half

    Published: 2/7/2022

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Business & Digital Transformation, Leadership, Innovation and Customer Experience. It's not about B2B or B2C business - we are in a HUMAN to HUMAN environment. Don't waste your time looking for latest insights, best practices, methods, ... I bring them to you. I personally select the best thought leaders, experts, specialists and friends to give you, episode after episode, everything you need to smartly play in your job and in your life. More information: www.cxgoalkeeper.com/podcast About Gregorio Uglioni - Transforming Business Into Value Generating Engines - Creating Long-Lasting Impact Leveraging Customer Experience - Host Of The Globally Recognized CX Goalkeeper Podcast “Customer Experience Goals” - Speaker at global events & at podcasts - Judge at International Awards - CX Lecturer for several institutions customer experience, experience, customer service, service, transformation, cx transformation, agility, best practices, customer, acquisition, retention, cost to serve, best in class service, best in class experience, thought leader, transformation manager, cx manager, senior management, cx strategy, voice of the customer, voice of the employee, growth, purpose, improve business results, award-winning strategy, cx community, leadership, improvements, cx governance, experience design, customer journey, ACXS, CCXP, CXPA, employee experience, innovation, cx culture, cx design, cx architecture, service culture, people first, human being, purpose